5 Common Myths About Task Mining Busted

Over the past few years, process and task mining adoption have steadily increased. The two technologies are converging into a single process intelligence market, a report from Forrester Research details. While process mining provides an end-to-end view of the process, task mining captures employees’ desktop-level event data, such as screen recordings, keystrokes, mouse clicks, and data entries. The data is then interpreted using tools such as natural language processing and optical character recognition to generate meaningful insights.

As organizations strive to optimize their processes to remain competitive, task mining has emerged as a critical technology enabling businesses to analyze processes, identify areas for improvement and drive widescale automation initiatives.  

In this post, we debunk five common myths about task mining.

Learn More: What is Process Intelligence?

Myth 1# Built for large enterprises

Task mining benefits organizations of all sizes and types, regardless of the complexity of their processes.  Small and mid-sized businesses (SMBs) that lack resources and struggle to identify process inefficiencies can tap into valuable insights from interaction data emanating from team’s interaction with software to streamline business operations.

Learn More: What is Task Mining?

Myth 2# Time-consuming to implement

Task mining software can be deployed quickly and can begin delivering insights immediately. Traditional process improvement methods often require significant time and resources to implement and may take months to generate insights. Task mining, on the other hand, can quickly identify areas for improvement and provide actionable insights to help organizations make informed decisions.

Myth 3# Undermines employee privacy

Task mining software is designed to capture and analyze data related to business processes, not individual employee behavior. The software uses anonymized data and does not track or monitor individual employees. In fact, task mining can help employees by identifying areas of process improvement, leading to a more streamlined and efficient work environment.

By identifying areas for improvement, task mining software enables employees to work more efficiently and improves employee experience. It also helps organizations identify training needs.

Myth 4# Difficult to integrate with existing systems

Task mining software can be easily integrated with existing systems, including ERPs and CRMs and captures task-related information from user’s desktop interactions. Integrating task mining software with existing systems can help organizations streamline their operations and accelerate their digital initiatives.  

Learn More: How Task Mining Helps Accelerate Digital Transformation

Myth 5# Replacing human decision-making

Task mining software is designed to augment human decision-making and intelligence by providing insights into process inefficiencies. Through these data and insights, it can help teams drive business simplification and improve operational outcomes.

Kickstart your Task Mining Transformation Journey with ScoutTM

Today, more than 60% of the workday is spent on unstructured interactions in documents, emails, communications, custom applications, websites – outside of ERP, CRM, and other systems of record.

At Soroco, we have created a new category of enterprise software that relies on this previously untapped data source — human-computer interactions emanating from daily work. Organizations can unlock this data source for multiple opportunities such as building a map of how their teams get work done, including variations in the last mile, and building a data-based digital transformation program with multiple levers such as targeted user-training, streamlining unnecessary variations of work.

To get started with Scout, click here

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