Customer stories

Discover how Soroco enabled a 5X increase in team capacity and 75% reduction in AHT

Overview

A Fortune 50 e-commerce organization had a challenge lowering its average handling time for its reconciliation process within the FinOps business unit. The team leveraged Soroco’s Automation Suite to not only automate 98% of all transactions but increased the number of transactions handled each month by 5x.

Client

Amazon Global Fortune 500

Process type

Financial Operations - Reconciliation

Challenge

A Fortune 50 e-commerce organization had a challenge lowering its average handling time for its reconciliation process within the FinOps business unit. The team leveraged Soroco’s Automation Suite to not only automate 98% of all transactions but increased the number of transactions handled each month by 5x.

Solution

The reconciliation process is critical for any FinOps team since these statements can represent billions of dollars in financial transactions. This process, however, required high manual intervention and had a high average handling time. As a result, the team could only manage 6,000 statements per month and had to prioritize statements of higher transaction value.

By the numbers

1K+

06

different vendor reconciliation statement formats consolidated

disparate internal company systems parsed for information

This approach removed manual human intervention, so now 98% of all transactions are done with no human touch and the average handling time is reduced by 75%. This has also freed up the FinOps team to increase the number of transactions they handle monthly by 5x.

Result

This approach removed manual human intervention, so now 98% of all transactions are done with no human touch and the average handling time is reduced by 75%. This has also freed up the FinOps team to increase the number of transactions they handle monthly by 5x.

Impact

$3.4M

automated processes across the company

100+

internal citizen developers supporting RPA initiatives

400

internal citizen developers supporting RPA initiatives

180k

RPA supports 180,000 monthly job runs

Topics: Marketing Technology

Featured Customer Stories

Soroco’s automation helps a leading insurance broker achieve 60% cost reduction in OPEX

100+

internal citizen developers supporting RPA initiatives

60%

reduction in operating costs

Try Scout Go

Discover the repetitive tasks within your work and how to streamline them using our fast, easy, and free task mining tool!

Explore more