Telecom company use case solved by scout

Telecom A leading multinational telecommunications giant improved its payment collection rate by 35% with Scout. The Challenge A leading telecommunications giant was grappling with operational inefficiencies in its Collections GBS division. The team faced a daunting task: managing 260k cases of unsettled credit bills annually, leading to significant impacts on revenue recognition, cash flow, and… Continue reading Telecom company use case solved by scout

FMCG company use case solved by soroco

FMCG Scout improved agent productivity and enhanced overall efficiency by 30% The Challenge A global Fortune 500 beverage manufacturer with 100+ brands, 15+ recent acquisitions faced unexpected operational inefficiencies in order processing, leading to delays, errors, and ultimately, a jeopardized customer experience and lost sales. Despite investments in top-tier CRM and Order Management systems, the… Continue reading FMCG company use case solved by soroco

Insurance company use case solved by soroco

Insurance Scout reduced time to book new policies and increased underwriter productivity with higher straight through processing by 30%​ The Challenge A prominent Fortune 500 insurance company, with over 34,000 employees, was facing critical challenges in its underwriting functions. The issues included increased workload leading to errors and miscalculations, high customer dissatisfaction due to missed… Continue reading Insurance company use case solved by soroco

Construction company use case solved by soroco

Construction Scout transformed payroll operations for a F500 construction company and reduced employee attrition by 26% The Challenge A leading construction company in Europe was grappling with severe payroll operational issues impacting the morale of employees. Delayed salaries and erroneous transfers across subsidiaries impacted over 6000 staff members across 4 subsidiaries. The already overworked payroll… Continue reading Construction company use case solved by soroco