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Customer Stories
Ecosystem
Work Graph
Scout Delivered ~31% Effort Savings in Project Assurance for a Global Consumer Goods Leader
The Challenge
Each team member supported over 150 project managers globally, making it critical to reduce effort leakage, improve submission quality, and streamline validation processes without compromising governance rigor.
Consumer Goods
Project Assurance
India, Mexico & Ireland
4 Weeks
Objectives
The initiative focused on:
Enter
To address these challenges, the organization deployed Scout across teams in India, Mexico, and Ireland.
Scout captured interaction data across systems and workflows to provide a clear, data-driven view of how work was actually being performed—highlighting inefficiencies, effort hotspots, and opportunities for automation and standardization.
Scout Insights
Rework from First Time Not Right (FTNR) Submissions
7%
of total effort was spent reworking incorrect submissions
18%
of effort went into clarifying expectations with project managers through collaboration tools, often due to knowledge gaps
Manual Validations in the Project Management Platform
Scout uncovered that 6% of total effort was dedicated to manual rule checking and validations within the project management system. These checks were largely driven by fragmented Excel trackers and lacked automation support.
Application Switching and Data Fragmentation
Teams spent 29% of total effort toggling between the project management system and Excel to validate and update project data. This highlighted inefficiencies caused by inconsistent documentation formats and disconnected tools.
Scout Recommendations
Improve FTNR Quality
Launch targeted enablement programs for project managers through structured playbooks, reference guides, and training to reduce clarification cycles.
Automate Governance Validations
Embed rule-based validations and standardize project trackers to streamline checks and ensure governance compliance.
Reduce Application Toggling
Align system and spreadsheet usage through consolidated templates and eliminate duplicative updates through automation.
Potential Business Impact
By implementing Scout’s data-backed recommendations, the Project Assurance team is positioned to:
Unlock ~31% effort savings across validation and rework activities
See Scout in action.
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