Customer stories
Fortune 50 E-Commerce's FinOps team achieves 5X increase in team capacity and 75% reduction in AHT
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Overview
The FinOps business unit at a Fortune 50 e-commerce company had a challenge lowering its average handling time for its reconciliation process. The team leveraged Soroco’s Automation Suite to not only automate 98% of all transactions but increased the number of transactions handled each month by 5x.