Discover how Soroco enabled a 5X increase in team capacity and 75% reduction in AHT

Customer stories

Fortune 50 E-Commerce's FinOps team achieves 5X increase in team capacity and 75% reduction in AHT

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Overview

The FinOps business unit at a Fortune 50 e-commerce company had a challenge lowering its average handling time for its reconciliation process. The team leveraged Soroco’s Automation Suite to not only automate 98% of all transactions but increased the number of transactions handled each month by 5x.

Client

Fortune 50 E-Commerce company

Process type

Financial Operations | Reconciliation

Impact

75%

reduction in Average Handling Time (AHT)

$1.7B

worth of reconciliation statements processed

5X

increase in statements processed

98%

of transactions require no human intervention

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