Understand how work gets done
Your business operations are complex – making improving the way work gets done complex too. Scout delivers the tools you need to discover people, process, and technology improvement potential and drive change programs with confidence.
Unique insights with unlimited potential
Discover opportunities across your enterprise
Uncover improvement potential across all your teams, applications, and processes
Prioritize actions and realize your potential
Unify process excellence and automation efforts and drive outcomes with our connected journey
Catalyze additional change with the same data
Use Scout’s insights to augment analytics initiatives specific to your needs
Bring the best out of every business process
Task Discovery
Remove the guesswork of where to get started
Bring focus to your transformation without wasting time or resources. Automatically identify where your biggest improvement potential exists – across key dimensions of your operations – and use this insight to guide deeper discovery.
- Scale automated discovery of work activity from 100s to 1000s of users across your enterprise
- Automated discovery of your most repeated tasks
- Estimates of effort reduction potential via automation & standardization
Process Discovery
Gain visibility into every process across every function
Understanding your processes requires a scalable approach that goes beyond manual interviews and system log availability. Discover exactly how your processes are performed by analyzing actual user behavior across all teams and applications in your environment.
- Self-guided process discovery with simple inputs required from SMEs and no impact to end users
- Stitch together tasks performed by cross-functional teams to discover end-to-end processes
- Log data correlations to give a full view of process performance
Transformation Roadmap
Break the silos between process improvement programs
Create a unified roadmap of your process excellence and automation initiatives. Understand the impact and feasibility of these initiatives and prioritize them based on your goals, so you can ensure you are generating maximum value.
- Consolidated process insights with views into your variations, average handling time, and more
- Step-level automation and process standardization recommendations
- Roadmap of prioritized processes based on effort reduction potential
Operating Model Design
Create the new blueprint for how your teams will work
Re-imagine your operating model and drive change with confidence. Visualize and document your to-be processes for discovered opportunities while having business and IT aligned for seamless transformation.
- Transformation impact summary and business case modeling to build consensus before taking action
- No-code studio with drag + drop functionality and media annotation for documenting all steps of a process workflow
- Process library for maintaining a knowledge base of all redesigned processes
Hyperautomation
Convert automation opportunities into guaranteed results
Bring speed and scale to your automation program with complete discovery data. Our unique automatability scoring and easy document redesign ensures successful building and running of your systems using our Automation Suite.
- Automatic code generation of full process flows using your redesign process definition documents
- Deep-learning Intelligent Document Processing (IDP) to handle complex inputs in your process
- Centralized monitoring for run-time visibility and control of your automation and IT systems
Extensible insights to catalyze your transformation
Use Scout’s Open Data Architecture to solve transformation challenges unique to your enterprise
Team Insights
Understand the micro-habits and work patterns of highly productive teams to improve the performance of everyone
• Summary of team insights including hours worked and collaboration time
• Analyze work patterns by team and role with ability to monitor the impact of operational changes
Application Insights
Understand the different ways your teams use their workplace applications to inform your IT enhancement roadmap
• Application usage patterns across teams, roles, and processes
• Application utilization metrics and IT cost optimization recommendations
Analytics Workbench
Uncover your own insights using Scout’s interaction data and bring value to programs across the enterprise
• Tap Scout’s data to augment your analytics initiatives across different programs and functions
• Empower everyone from your data scientists to business analysts using a combination of data analytics and visualization tools
Eager to learn more? Get in touch with one of our experts
How it works?
Trusted by Fortune 500 leaders
A Fortune 50 e-commerce leader
A global e-commerce customer achieved a 5x increase in team capacity and reduced average handling time by 75% by leveraging Soroco Automation
worth of reconciliation statements processed
of all transactions automated
A Fortune 500 consumer goods enterprise
A leading FMCG enterprise identified 35% cost efficiency potential through process automation and excellence initiatives using Soroco’s Scout
cost efficiency potential identified
per annum savings discovered
A Fortune 500 pharma company
A global pharma company partnered with Soroco to accelerate process transformation across their Product Supply unit using the Scout platform
reduction in AHT from automation
repetitive manual activity hrs. identified
Data Privacy and Security: We’ve got you covered
We know protecting your data is top of mind, so we’ve made big investments to put your mind at ease. You are in complete control of all data that Scout captures. End user data is anonymized and Personally Identifiable Information (PII) is automatically removed with ML-based pattern matching.
We also provide both on-prem and cloud hosting options, and keep your data encrypted at rest and in transit using unique PKIs for every customer. To maintain the highest standards, we undergo regular testing and certification from industry experts.
Certifications: ISO 27001, ISO 22301, SOC 2 Type 2, GDPR, and PCI-DSS.
