To understand the detailed difference between process and task mining software, download the complimentary Gartner report on “Innovation Insight for Process Mining and Task Mining”.
In simple words, process mining is the technology that helps to uncover entire business processes in your organization. Task mining discovers the tasks that complete the individual steps of that business process.
Now, as we understand the differences between task mining and process mining. The next question that comes is: what is the right technology for me? Should I implement process mining or task mining?
There is no straightforward answer for this. Both mining technologies deliver tangible benefits and can contribute to higher-level outcomes like improved efficiency and increased automation. There are different use cases of task and process mining, which can help you find the suitable mining tech for you.
If your main goal is to identify, monitor, and optimize your end-to-end business processes – Process mining can do the job. If your goal is to understand the way work is being done, want to improve workforce efficiency, and look for more automation opportunities – Task mining is the right fit.
Both process mining and task mining have their strengths and weaknesses. Together, they provide very accurate insights into the operations of any organization and give enterprises the complete possible view of how their processes run — including all the additional steps that wouldn’t generate event logs, like checking an email or consulting a spreadsheet.
A robust process transformation strategy should include the use of both process mining and task capture for continuous process improvement and scaling automation. That’s where Hybrid Process mining comes into the picture. It combines Process Mining and Task Mining within its overall Process Discovery capability. With Process Mining functionality one can leverage Event logs/ Application logs alongside task capture technology to provide the most in-depth and advanced data-driven insights across multiple lenses. This provides a rich understanding of the process in its current state and establishes a baseline metric/signature within the organization for any given process.
Gartner Innovation Insight for Process Mining and Task Mining, Marc Kerremans, Tushar Srivastava,10 August 2021.
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