Global Consumer Health
The Situation
Industry
Global Consumer Health
Timeline
6 weeks
Function
R&D Submissions Teams
Enter
To gain a unified view of how teams were truly interacting with Veeva Vault, the organization partnered with Soroco.
Scout’s data-driven insights provided clear visibility into how this core workflow system was actually being used—highlighting adoption gaps, the real impact of configuration changes, and hidden process inefficiencies. An unprecedented view into work patterns across applications, capturing how much time was spent on core versus non-core apps, toggling behaviours, and process inefficiencies.
The Findings
Scout revealed significant variation in how teams used their systems:
Five out of seven teams spent only ~10% of effort on Veeva Vault.
Nearly 53% of total effort was diverted to non-core tools such as Outlook, Excel, and SharePoint.
Toggling from Veeva Vault to other applications was 2–4x higher than the benchmark average.
The Impact of Configuration Change
In just one month, Scout captured measurable efficiency improvements post Veeva Vault configuration changes:
2-7% reduction
in overall effort
17% increase
in daily Veeva Vault usage
17% reduction
in application toggling
Deep Dive into Two Critical Processes
1. Creation of Records
Each transaction required
18 minutes of effort.
Only 50% followed the golden path varian
17% of transactions were touched across multiple days, leading to 38% potential rework.
2. Uploading Loader Sheets
Over 6,000 requests were analyzed.
Each request took 17 minutes, with 50% showing errors, driving 6% additional rework.
Scout identified >50% optimization potential across these two processes through
Automation
Data consolidation
Input standardization
Rework reduction
For Record Creation, automation and dashboard integration could reduce nearly half the effort. For Loader Sheets, process standardization and automated uploads could save 1,400+ hours—accelerating metadata updates and boosting accuracy.
The Results
Armed with these insights, the Consumer Health organization implemented Scout’s recommendations to strengthen Veeva Vault adoption by integrating:
Regulatory assessment inputs
External trackers
Guidance documents
Automated report generation
With Scout, the organization gained clear visibility into work patterns, continuous improvement opportunities, and cross-functional dependencies.
They stand to unlock 50% optimization across key processes—driving measurable productivity gains, faster project delivery, and sustained Veeva Vault adoption.
The Outcome
Scout shows how work really gets done.
By uncovering hidden inefficiencies, Scout helped a global Consumer Health leader:
