- Soroco Tops Everest Group’s PEAK Matrix® Assessment - Four Years in a Row
Customer Stories
Ecosystem
Work Graph
Human + Agents.
Observed Together. Improved Together.
40-70% of operational effort is invisible to standard tools. Scout surfaces it so your humans and agents can act on it.
30-40%
reduction in process
effort
2-4 weeks
to full operational
picture
40-50%
increase in the Agent
Adoption Rate
50-60%
increase in Agent
Autonomy
Trusted by 200+ Customers Globally
The Problem
Why Agents and Humans Fail
1
Built on the
wrong picture
Judgment – not behavior – is the key observable output required for agents
2
Tested on incomplete cases
3
Humans and agents in silos
4
Problems surface
too late
Autonomous problem detection and rapid simulation are essential to keep pace with change
Scout closes all three gaps. Before you build, during the build, and after go-live.
The Problem
Why Agents and Humans Fail
Your process documentation describes how work was designed, not how it runs. Agents built on that assumption inherit every gap. Today’s tools compound this further, as they monitor humans or agents in isolation, never together.
1
Built on the
wrong picture
SOPs capture as designed. Actual work runs on judgment, workarounds, and decisions that never get documented.
Agents inherit what is written, not what actually happens.
2
Tested on incomplete cases
Synthetic data cannot replicate real execution behavior. Edge cases only emerge from real workflow data.
Gaps missed in testing become failures in production.
3
Humans and agents in silos
Human and agent workflows are inter-connected. Optimizing either in isolation misses how they actually work together.
What you cannot see across both, you can’t fix in either.
4
Problems surface
too late
Operational gaps appear after impact is already visible. Continuous detection on real execution patterns is the only way to stay ahead.
By the time you know the problem, it is already too late.
Scout sees how work actually runs across humans and agents,
then helps you reason, improve, and act on it
How Scout Works
Three stages. One continuous loop.
The only platform that observes humans and agents work and reason together, autonomously surfaces problems against goals, and simulates potential solutions to improve both human and agent workflows.
See how work actually flows. Simulate the impact of any change before you commit.
Scout maps how work actually flows across every team, function, and geography before you change a single thing. For operations teams, that picture surfaces where effort goes, what is costing you, and what needs to change. For teams building agentic programs, it becomes the foundation your agents are built on.
Context-Aware Process Intelligence See how work actually happens
See how work actually happens
Scout reveals how work actually runs across your enterprise, capturing every variation, exception, workaround, and judgment call in workflows. It uncovers the what, the how, and the why behind every step in workflow, giving teams complete operational visibility and eliminating blind spots.
Activity Based Economics Find out where effort and money are actually going
Find out where effort and money are actually going
Understand where effort and cost are truly spent across workflows, segmented by role, region, customer, vendor, product line, or any business dimension. Scout quantifies effort leakage and identifies where operational investment will deliver the highest return before changes are made.
Early Warning Signal for Business Ops Catch problems before they become KPI failures
Catch problems before they become KPI failures
Track effort variance, overruns, and SLA breaches across workflows in near real time. Scout surfaces issues as they develop, enabling teams to act before it impacts business outcomes.
Goal-Linked Opportunity MappingFind the wins that map to what you care about
Find the wins that map to what you care about
Surface repetitive and high-judgment tasks across workflows, and use reasoning to prioritize standardization, automation, and agentification opportunities with the highest ROI, all aligned to your business outcomes.
Give your developers the full picture. Build agents that handle real work from day one.
Agents are non-deterministic. Prompts are incomplete. Evals are sampled. Scout turns the institutional knowledge in your operations into structured inputs developers can actually build from. The result is agents that handle more than clean cases from day one.
Agentic Blueprint Foundation Know what to build before you build it
Know what to build before you build it
Convert observed workflows into structured, agent ready blueprints that capture real variations, edge cases, decision logic, and exception handling. SMEs can review, refine, and validate collaboratively. So agent specs are grounded in how work actually runs, not how it was documented.
Blueprint-to-Agent Build Give your developers requirements that reflect reality
Give your developers requirements that reflect reality
Generate executable agent specifications with complete workflow steps, data inputs, decision logic, and edge cases. Developers get requirements built from observed work, so the gap between spec and reality closes before a single line of code is written.
Agent Eval Sets Stop agents from failing on the cases that matter most
Stop agents from failing on the cases that matter most
Generate validation data sets covering the full range of real workflow variations your agents will face in production. Teams can test and stabilize agents against production-representative workflows before go-live.
Every human override, handoff, and exception becomes a signal that sharpens the next decision.
Once agents are live, Scout maps humans and agents in a single view. Operations teams get continuous visibility into how work is actually running. Agentic programs get a feedback loop that improves prompts, guardrails, and agent behavior without waiting for the next deployment cycle.
Autonomous Workflow Baseline See how your agentic workflows are actually being executed
See how your agentic workflows are actually being executed
Model workflows with both humans and agents in the loop to measure autonomy levels, handoff rates, escalation points, and human intervention patterns. Get a continuous picture of where agents operate independently, where humans still carry the load, and where deploying agents would augment productivity.
Foundation Model
Scout is powered by TribeScope
A foundational AI model built on digital interaction data that understands how teams and software interact, while preserving privacy by design.
Customer Success
What organizations find when Scout goes live
Before Scout goes live, we ask: what percentage of your team’s time goes into core work? The answer is almost always 70 to 80 percent. Scout’s number is consistently different.
$4M more revenue per region. Recovered by giving Area Sales Managers their selling time back.
$4M
63% faster provider data research. Achieved by giving agents context their SOPs never had.
32% more claims straight-through. Powered by human-agent observability that continuously improves hybrid workflows.
Analyst Recognition
Soroco created this category. Every year since, one company has led it
Trusted by the industry
Soroco Tops Everest Group’s PEAK Matrix® Assessment on Digital Interaction Intelligence 2025, Once Again.
NelsonHall
Leader in NelsonHall's Process Understanding 2023
HFS Research
Enterprise innovator in HFS's Horizons: Process Intelligence Products, 2023
Forrester
Strong Performer in The Forrester WaveTM: Process Intelligence Software, Q3 2023
Soroco rated 4.9/5 in Gartner Peer Insights by our customers.
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