The Challenge
In an agentic world, building agents without activity-level economics risks cost escalation
Most enterprises now run two workforces at once, people and AI agents, yet almost none can see how the two work together. That blind spot is where cost leaks and agent programs stall
True cost
40-60%
No cost baseline, and blueprints that miss how work really runs
Measurement
3 in 4
Agent cases need a
human to close
Handoffs go unrecorded, so agents get credit for work people finish
Governance
<20%
Agents go live, and oversight stops at deployment
Work observability
See what you could not see before
The same order-to-cash workflow, twice. Drag from the five steps your systems report to the operational reality.
Scout observes, every exception, handoff and rework loop that was always there
Drag the slider left or right to view the before and after work observability.
Human
AI agent
System
Decision
Exception & rework
The Scout method
Scout turns raw human and agent interaction into an operating decision, one workflow followed end-to-end
01
Capture
See the digital exhaust
Every screen, field, action and app — plus effort signals and agent logs - captured from real human and agent interaction
02
Reason
Understand how work runs
Workflows, patterns and ad-hoc signals stitched into one execution timeline for hybrid human-and-agent work
03
Quantify
Put a number on work
Cost per activity across humans and agents. A standard order runs $12. An exception order runs $38
04
Prioritize
Find where value moves
Cost-to-serve by customer, SKU, channel and process shows what to fix, keep human, or hand to an agent
05
Accelerate
Scale with control
Human intervention falls and agent confidence rises across hybrid workflows as adoption matures
See Scout in action
The work graph
A model without the ground truth of how your work actually runs is guessing. That ground truth is the work graph, and no one else has it.
Who is asking?
Every leader's question answered
How do we improve margins without hurting service?
Chief Financial Officer (CFO)
How do we increase productivity and unlock capacity?
Chief Operating Officer (COO)
How do we build the case for a hybrid workforce that scales?
Chief Executive Officer (CEO)
How do we govern an agentic workflow once it is live?
Chief Information Officer (CIO)
Ask Sia
All you need to do is ask
The operational insight is already in Scout. With our latest addition Sia, you can ask a question in natural language and get a direct answer, along with the context and evidence behind it
