- Soroco Tops Everest PEAK Matrix® for Digital Interaction Intelligence 2024 - Third Year in a Row
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CGI on shifting customer perspectives towards Scout for digital transformation
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Today, many enterprises are grappling with challenges in tracking desktop interaction data to uncover value in terms of addressing skill gaps, managing complex transformations, optimizing Opex, and navigating an extremely dynamic marketplace. TechM, being a Platinum and certified COE partner of Soroco, has developed a unique offering to address these business challenges.
By bringing together the two ‘bests’—best-in-class products and best-in-class services—this service offering aims to uncover process gaps, ultimately helping our customers achieve excellence in customer service and reduce the cost to serve.
Birendra Sen,
Business Head, Business Process Services,
Tech Mahindra
Business Head, Business Process Services,
Tech Mahindra
“Happiest Minds has always believed in forging the right kind of strategic partnerships in the industry to deliver cutting-edge technology and superior digitally engineered platforms.
We foresee a long-standing association with Soroco on our Automation and AI-led services. We hope together, we innovate and deliver futuristic solutions and services that will help our customers transform their technology ecosystem and meet their business goals.”
Ram Mohan,
CEO,
Infrastructure management and security services,
Happiest Minds
CEO,
Infrastructure management and security services,
Happiest Minds
“I think Soroco and data are key to being able to join up transformation, and that’s something I’m truly passionate about. It helps you understand how you want to harness the data and use it. I’ve been looking at Soroco now for probably about six months and I think there’s versatility here that isn’t always available in most products. I could identify new use cases, new value propositions that I thought would really help me partner government agencies that I work with in releasing more value from Soroco. One single word, potential.”
Jaime Reid,
Director Consulting Services,
CGI
Director Consulting Services,
CGI
“Well, I think Soroco is touching upon a very interesting space in the market. There is so much out there that is untapped. And if you really want to engage the business, you want to engage the users, unless you understand how they work, what they work with, and where they are being inefficient from an enterprise perspective, a lot of your successes will be limited. And I think you touch upon that essential gap that exists today. So hats off! And you touch upon, as I said earlier, the users. So, there will never be a dull moment when you guys talk about what you do.”
Amol Vedak,
Director - Intelligent Automation & BPM business,
Percipere
Director - Intelligent Automation & BPM business,
Percipere
“What I see happening when I work with clients is that today a lot of the visibility, they have is sitting on the transaction data that they have. They have made a lot of effort to consolidate their work on big platforms, and there they are quite happy. Unfortunately, this is only roughly 50% of what is really happening and very often even less in those companies, right? So being able to leverage AI to build custom and tailored models to take advantage of the interaction data is absolutely a game changer. It will unlock insights that they don’t really have today. And it will really allow the company to have a full picture of what’s happening in house. So, if I must give one word to describe Soroco is, game changing.”
Olivier Gomez,
Co- Founder and CEO,
IAC
Co- Founder and CEO,
IAC
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