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Everest Group PEAK Matrix® 2026

Five years at the peak!

Everest Group has named Soroco a Leader in its Digital Interaction Intelligence PEAK Matrix® 2026 – the fifth consecutive year.
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2022

LEADER

2023

LEADER

2024

LEADER

2025

LEADER

2026

LEADER

The assessment

Everest Group Digital Interaction Intelligence Products PEAK Matrix® Assessment 2026

peak matrix 2026 scaled
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Source: Everest Group (2026). Licensed reprint. Everest Group PEAK Matrix® is a registered trademark of Everest Global, Inc.

Why the market moved

Enterprises stopped believing the documentation and started asking what actually happens.

The market grew to meet that question.

~35%

DII market growth last year

1

~US$400M

DII market size, roughly US$380–400 million

US$0
US$380-400M

Documentation describes how work was designed.
Event logs never showed how it runs.

What event logs see

System transactions

  • — Records opened and closed
  • — Status changes inside one system
  • — Timestamps, not effort
What decides cost and cycle time

The work between systems

  • — Every click, keystroke and copy-paste
  • — The second screen and the spreadsheet on the side
  • — The workaround nobody wrote down

The Bigger Question

Are the agents you’ve already deployed getting it right?

Most agent programmes drift or stall for the same reason: the agent was built on how the process was supposed to run, not how it runs.

Your agents are only as good as what they know about your work.

The evaluation

Why Soroco is a Leader in the DII space

01

Real work

We show you how the work really gets done

Every company has two versions of its processes, the documented one and the real one. We find the real one, including the seventeen different ways the same task gets completed across your teams.

02

Humans + agents

We see your people and your agents together

One view of human and agent activity: where work passes between them, where someone quietly takes over, where a handoff costs more than it saves. Most tools in this market still see only the human half.

03
Effort + cost

We put a number on
effort and cost

Attribute effort and cost across teams, locations and transactions. What a process genuinely costs to run, and where the money goes. Turn an operations review into a budget decision.
04
Simulation

We let you simulate the redesign before you go live

You can model the change across process, technology, policy and demand, and see the knock-on effects across connected workflows, before a single person or agent is affected.

Everest Group also captured what customers told them they value most.

Security & privacy
Implementation & support
Product evolution

Learn more →

See the full evaluation and where every vendor landed.

Everest Group

Soroco has strengthened its position as a Leader on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2026, underpinned by its strong vision, depth and breadth of its product capabilities, and ability to provide rich operational context needed to embed AI agents in enterprise workflows. The ability to create workflow twins, conduct AI-powered simulations, and identify process improvement opportunities across human and agent workflows contributed to its position

amardeep modi

Amardeep Modi

Vice President, Everest Group

Soroco

Everest Group’s assessment underscores what we are hearing across the market: DII is no longer just about task discovery, it is the foundational context layer for agentic AI. Being named a Leader for five consecutive years reflects our commitment to solving the hardest operational problem in enterprise tech: connecting work across people, systems, and AI agents so leaders have the ground truth needed to design, govern, and scale autonomous operations.

munjal

Munjal Jhala

Chief Executive Officer, Soroco

Get the report

The full assessment: the market data, the criteria buyers are actually prioritising, and strengths and limitations across every vendor evaluated.

Download it free. Everyone who does gets an invitation to a debrief with our team on what it means for your operating model, and where the fastest wins tend to sit in a business like yours.

report book mockup white tilted up

We will email you the reprint and an invitation to the debrief. No other use of your details.

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