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Pulse Survey

GCC Transformation Pulse Survey 2025

The Hidden Friction Blocking Scale – A Soroco Illuminate Leadership Study

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As global enterprises continue to recalibrate for speed, resilience, and innovation, Global Capability Centers (GCCs) find themselves thrust into new roles — not just as engines of efficiency, but as hubs for operational excellence, AI acceleration, and talent innovation.

To understand how prepared GCCs are to deliver on AI and Automation mandates, Soroco surveyed 132 GCC leaders across India and the United States in 2025.

The goal was simple: take a real-time pulse of where operational initiatives are succeeding, where friction persists, and which areas lack visibility.

Initial takeaways from the GCC Transformation Pulse Survey 2025:

80%

of GCCs had customer experience and business value as their strategic mandate

60%

of GCC leaders cited data quality as the main road‑block to automation and AI pilots.

55%

of GCC leaders find it tough to progress AI or digital pilots beyond proof‑of‑concept stage.

50%

of GCCs reported a gap in skills needed to design, deploy, and maintain automation/AI.
Source

“You can’t improve what you can’t see, and in today’s GCCs, operational change initiatives start with knowing what’s really happening on the ground.”

Senior Vice President, Global Supply Chain Excellence, Fortune 100 Life Sciences GCC

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