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Scout
Customer Stories
Ecosystem
Work Graph
How a Global Consumer Health Leader Increased Veeva Vault Adoption by 17% in 6 Weeks
The Challenge
The lack of visibility across the R&D submissions ecosystem made it difficult to drive standardization and identify areas for improvement across roles such as Local Regulatory Affairs, Global Regulatory Operations, Compliance Support, Regulatory Project Leads, Global Labelling Managers, Publishing & Archivist, and Business Support.
Industry
Global Consumer Health
Timeline
6 weeks
Function
R&D Submissions Teams
Enter
To gain a unified view of how teams were truly interacting with Veeva Vault, the organization partnered with Soroco.
Scout’s data-driven insights provided clear visibility into how this core workflow system was actually being used—highlighting adoption gaps, the real impact of configuration changes, and hidden process inefficiencies. An unprecedented view into work patterns across applications, capturing how much time was spent on core versus non-core apps, toggling behaviours, and process inefficiencies.
The Findings
Nearly 53% of total effort was diverted to non-core tools such as Outlook, Excel, and SharePoint.
Five out of seven teams spent only ~10% of effort on Veeva Vault.
Toggling from Veeva Vault to other applications was 2–4x higher than the benchmark average.
The Impact of Configuration Change
2–7% reduction
in overall effort
17% increase
in daily Veeva Vault usage
17% reduction
in application toggling
Deep Dive into Two Critical Processes
Each transaction required 18 minutes of effort.
Only 50% followed the golden path varian
17% of transactions were touched across multiple days, leading to 38% potential rework.
Over 6,000 requests were analyzed.
Each request took 17 minutes, with 50% showing errors, driving 6% additional rework.
Automation
Data consolidation
Input standardization
Rework reduction
For Record Creation, automation and dashboard integration could reduce nearly half the effort. For Loader Sheets, process standardization and automated uploads could save 1,400+ hours—accelerating metadata updates and boosting accuracy.
The Results
External trackers
With Scout, the organization gained clear visibility into work patterns, continuous improvement opportunities, and cross-functional dependencies.
They stand to unlock 50% optimization across key processes—driving measurable productivity gains, faster project delivery, and sustained Veeva Vault adoption.
The Outcome
Scout shows how work really gets done.
Drive platform adoption
Eliminate rework
Unlock hidden capacity
Scale R&D submissions processes with confidence
See Scout in action.
Schedule your demo now!
