For four decades, some processes at London North Eastern Railways have remained unchanged. At this pioneering train company, the lack of comprehensive documentation has made transforming these areas particularly challenging. Now, with a firm commitment to improving the experience for both customers and employees, LNER is ready to embark on this transformation journey with Scout.
Watch Adrian Varma talk about this journey and the business outcomes achieved with the help of AI and interaction data.
increase in overall Accounts Payable and Payroll efficiency
reduction in payment processing time
improvement in payroll accuracy
Star Performer & Leader in Everest Task Mining Products PEAK Matrix® 2023
Leader in NelsonHall’s Process Understanding 2023
Enterprise Innovator in HFS Horizons: Process Intelligence Products, 2023
Strong Performer in The Forrester Wave™: Process Intelligence Software, Q3 2023
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