How LNER uncovered inefficiencies in its Accounts Payable process and reduced payments processing time by 75% using AI

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For four decades, some processes at London North Eastern Railways have remained unchanged. At this pioneering train company, the lack of comprehensive documentation has made transforming these areas particularly challenging. Now, with a firm commitment to improving the experience for both customers and employees, LNER is ready to embark on this transformation journey with Scout.


Watch Adrian Varma talk about this journey and the business outcomes achieved with the help of AI and interaction data.

Scout to “find and fix”

Within weeks of implementation, Scout’s AI model uncovered inefficiencies in their Accounts Payable & Payroll function and solved some of their biggest challenges.


increase in overall Accounts Payable and Payroll efficiency


reduction in payment processing time


improvement in payroll accuracy

See how LNER did it

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Industry recognition

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Star Performer & Leader in Everest Task Mining Products PEAK Matrix® 2023 


Leader in NelsonHall’s Process Understanding 2023 

HFS Research

Enterprise Innovator in HFS Horizons: Process Intelligence Products, 2023 


Strong Performer in The Forrester Wave™: Process Intelligence Software, Q3 2023 

Soroco rated 4.9/5 in Gartner Peer Insights by our customers.


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