Play Video

How LNER uncovered inefficiencies in its Accounts Payable process and reduced payments processing time by 75% using AI

For four decades, some processes at London North Eastern Railways have remained unchanged. At this pioneering train company, the lack of comprehensive documentation has made transforming these areas particularly challenging. Now, with a firm commitment to improving the experience for both customers and employees, LNER is ready to embark on this transformation journey with Scout.


Watch Adrian Varma talk about this journey and the business outcomes achieved with the help of AI and interaction data.

Scout to “find and fix”

Within weeks of implementation, Scout’s AI model uncovered inefficiencies in their Accounts Payable & Payroll function and solved some of their biggest challenges.

45%

increase in overall Accounts Payable and Payroll efficiency

30%

reduction in payment processing time

100%

improvement in payroll accuracy

Summary

Watch how LNER, a leading UK train company, transformed its operations with digital innovation. Adrian Varma, Head of Business Transformation at LNER, shares how focusing on customer and employee experience led to significant business improvements. LNER’s journey started with a commitment to exceptional customer service. To tackle industry challenges, they built a machine learning team and adopted AI technologies to streamline processes and boost customer service. Partnering with Soroco and ABP, they used the Scout AI model for process optimization and workflow efficiency. This helped automate tasks, standardize processes, and achieve operational excellence. The results? Reduced delays, increased productivity, and greatly improved customer experience. By fostering a culture of continuous improvement, LNER saw remarkable benefits across the board, setting new standards for efficiency and performance.

LNER’s success story showcases the power of AI and Interaction Data for business growth and customer satisfaction.

Watch this video to learn more about LNER’s transformative journey.

Explore more Transformation Stories

Unlocking post-merger
synergies at Bayer with Scout
Morgan Sindall reverses
reputational risk with Scout

Industry recognition

Everest Group

Star Performer & Leader in Everest Task Mining Products PEAK Matrix® 2023 

NelsonHall

Leader in NelsonHall’s Process Understanding 2023 

HFS Research

Enterprise Innovator in HFS Horizons: Process Intelligence Products, 2023 

Forrester

Strong Performer in The Forrester Wave™: Process Intelligence Software, Q3 2023 

Soroco rated 4.9/5 in Gartner Peer Insights by our customers.

5/5

See Scout in action.
Schedule your demo now!

Request demo