Scout Go FAQs and Troubleshooting

About Scout Go

Scout Go is our free task discovery tool that captures your interactions within included applications to help you visualize how you spend your time at work and identify tasks you perform. It currently has two modes of operation – for an individual or for a team. After installation you can include workplace applications and websites that you would like Scout Go to capture data from.

Using this data, Scout Go can help you:

  • Understand your time at work better
  • Identify any repetitive and manual steps in your work
  • Identify the potential to save your time and effort through automation

 Scout Go is designed to be most useful for:

  • Individual professionals who are interested in getting a better understanding of how they spend their time, what they do and how they can do better at work.
  • Team leaders who are keen on understanding how their team works. It helps leaders understand their team’s work patterns and how they can help their team be more effective.

There are no restrictions on the duration for which you can use Scout Go. You will however continue to see insights only for your last 14 days of work.

Scout Go currently supports the following Windows operating systems –

  • Windows 7
  • Windows 8
  • Windows 10

It does not support MacOS, Linux or any other operating systems yet.

Scout Go only collects basic information from you such as your name, email address, and company name (Scout Go is meant for business users) to register you as an authorized user on our application.

We use your email address to inform you about new and relevant features that have been added to the product. We do not share this information with third-party companies.

Scout Go currently has two modes of operation – for an individual and for a team.

  • Individual mode – When used for yourself, all the data and insights generated are stored on your local system. No one has access to it except you. Upon uninstalling the app, all your data and insights generated are deleted from your system.
  • Team mode – When used for a team, the designated team leader will be able to see aggregated insights for the team. These insights will not be personally identifiable, i.e., team leaders cannot trace the data back to an individual team member.

Scout Go only saves information from interactions with applications and websites that you permit. All data collected by Scout Go is stored locally on your system. However, if you choose to aggregate this across a small team, then your data is first encrypted and then combined in Soroco’s trusted cloud system. Since the data is end-to-end encrypted, neither Soroco nor any other third party can read your interaction data in any form.

Data Collection

Scout Go captures your interactions such as keystrokes and clicks from only those applications and websites that you include. Here’s how Go captures data:

  • Desktop applications – Desktop workplace applications such as Microsoft Word, PowerPoint etc. need to be included by the user in the data collection page.
  • Websites (Internet Explorer) – For websites accessed via Internet explorer, Scout Go captures data automatically, if the websites are included in the data collection page. Scout Go does not automatically capture data from all the websites that you visit.
  • Websites (Google Chrome/Microsoft Edge) – For websites accessed via the Google Chrome or Microsoft Edge browser, Scout Go provides a browser extension that needs to be enabled to capture data. Additionally, specific websites need to be included in the data collection page. Scout Go does not automatically capture data from all the websites that you visit.

You can download and enable Scout Go’s browser extension by clicking on the “?” symbol on the top bar and navigate to the “Enable extension” section of the guided tour as shown below.

Note: Scout Go only collects keystroke and click information from the applications and websites that you have included. It also understands when you interact with applications that have not been included however it does not capture/read any data.

Scout Go supports all types of Windows desktop applications. It can also collect data from any website accessed on the following browsers: Google Chrome, Internet Explorer and Microsoft Edge.

To add a website,

  • Navigate to the address bar in your web browser (like Internet Explorer or Chrome).
  • Copy the website link.
  • Edit the website link and keep only the domain name (e.g. soroco.com or gmail.com)
  • You can keep an additional directory to make the data collection more specific (e.g. google.com/search)
  • Add the edited website address to the Data collection page in Scout Go.

Note: Please add only the domain name or up to one additional directory to Scout Go to get the best possible results. Adding the entire website link may cause data collection to be very specific and therefore reduces the scope of insights.

For instance, if you want us to collect data from your searches on Google, you must not add https://www.google.com/search?safe=off&sxsrf=ALeKk00_pXiGrvlLvRyQwvpIYVZCq57lQg%3A1597925370392, but only “google.com”, or “google.com/search”.

Scout supports the following browsers –

  • Google Chrome (via a browser extension)
  • Microsoft Edge (via a browser extension)
  • Internet Explorer (no extension required)

Yes, Scout Go collects data even when it is minimized or closed.

Please ensure that you have downloaded and enabled Scout Go’s browser extension by clicking on the “?” symbol on the top bar and navigate to the “Enable extension” section of the guided tour.

My Summary

My summary shows your time and task related insights based on the applications and websites included by you. It helps you understand your time spent at work and your application related insights.

Your insights are refreshed automatically every 3 hours. You can also choose to refresh your insights to view the latest information using the “Refresh insights” button.

Team Summary

Scout Go’s team mode allows a team leader to invite 5 members to join his team. A team can be either created during the onboarding phase or by going to the “Team management” page.

Option to create a team during onboarding:

Option to create a team from the “Team management” page:

 

When you join a team, only you and the team leader can see insights generated by you. The person who creates a team is assigned the team leader permission. However, any personally identifiable information about you will be masked. Team leaders only see combined data for the team and it cannot be traced back data to an individual.

The team leader can see insights generated by all team members at an aggregate level for the team summary page, the weekly calendar view, and the application insights page. All personally identifiable information about the team members will be masked.

No, only a team leader can see insights generated by a team member.

You can leave a team by clicking on the “Leave team” button in the team management page

The team leader of your team will have only access to your data for the duration when you were part of the team. After you leave the team, your data will stop being synced with the team.

 

Tasks Insights

Scout Go captures your interactions and runs them through our task discovery algorithm to stitch them into tasks. A task is a short series of steps performed on your system that indicates the completion of a part of a unit of work. A step is a set of interactions (e.g., clicks, keystrokes) performed on a single screen within an included app.

Example: A user copy pasting an ID from an excel file to an email in Outlook would constitute as a task. This task can be broken down into 2 steps:

  • Step 1 – Copying an Employee ID from Excel
  • Step 2 – Pasting the Employee ID into an email draft.

Scout Go only shows the top 30 most automatable tasks performed by you.

Toil is the effort put into any task that can be reduced through technology (automation, standardization, consolidation). Any work done in an organization has some amount of toil in it. Scout Go identifies the amount of toil in your work based on your interactions with various applications. Minimizing toil frees up your time and lets you and your team members focus on more creative work, enabling you to be your best self at work.

When looking at a task, one can click on the “View details” button to see the potential of automating a task. To see more granular information about a task, you can download a task interaction document by clicking on the “Export details” button.

An occurrence is the number of instances of a task that are discovered by Scout Go.

Scout Go currently helps you identify tasks that can be automated. However, Scout Enterprise allows users to discover and automate tasks and processes. For more details refer – https://soroco.com/scout-enterprise/

Scout Go does not have the feature to allow you to create your own tasks.

Scout Go Support

Kindly check the spam folder in your inbox and try resending the verification code again. If you still face issues, please drop us a message via the feedback button or email us on go@soroco.com

Kindly reach out to us by clicking on the feedback button anywhere within Scout Go with details of the error message or issue you faced. We will resolve the issue at the earliest.

Scout Go currently supports only one active account per PC as it stores all your information on your local system. If you would like to use another account on Scout Go you can –

  • Option 1: Use another PC to download a fresh instance of Scout Go from our website
  • Option 2: Uninstall the existing version of Scout Go from your PC, doing so will delete all your collected data permanently. Download and install the latest version of Scout Go from our website again and create a new account for yourself.

Go to the Windows Search on the bottom left of your screen and simply type “Scout Go” where it says, “Type here to Search”

You can also click on the Scout Go logo at the bottom right of your system tray as shown below.

Scout Go does not currently does not support Mac operating systems.

Scout Go does not support Citrix based applications. You will need to upgrade to Scout Enterprise for this.

Scout Go does not currently support mobile devices.

Scout Go requires an active internet connection to function properly. It does not have an offline mode right now.

No, Scout Go does not need a VPN to function. However, it is preferable to have a good internet connection for it to work seamlessly.

Scout Go works on technology that automatically updates your app to the latest version that has been released to ensure you have a hassle – free experience while using it.

To uninstall Scout Go follow the steps as mentioned below –

  • Go to Setting -> Apps & Features on your system and search for “Scout Go”
  • Click on Scout Go and you will notice an Uninstall button.
  • Click on ‘Uninstall’ to remove Scout Go from your machine.

Glossary

  • Week: A week (7 days) starting on a Monday and ending on a Sunday
  • Work week: A week (5 days) starting on a Monday and ending on a Friday.
  • Time at work: The time elapsed between the first and last recorded interaction in a day. This is irrespective of included or excluded applications.
  • Time on PC: The time during which a user was actively working on their PC. The “Time not on PC” calculation kicks in only when there are no interactions recorded for at least 5 minutes in a row.
  • Time not on PC: The time during which a user had no recorded interactions on their PC. The inactive PC time calculation kicks in only when there are no interactions recorded for at least 5 minutes in a row.
  • Time on included apps: The time spent by you on applications and websites you have included by adding them on the Data collection page.
  • Time on excluded apps: The time spent by you on applications and websites that are not included.