- Everest Group has named Soroco a Leader in its DII PEAK Matrix® 2026 - the fifth consecutive year.
Customer Stories
Ecosystem
Work Graph
Work Observability
See how your operation actually runs, down to the cost of every activity.
Scout captures how humans and agents work, then puts an effort and cost figure on every activity. The visibility your automation and agent programs are planned on.
40–70%
of operational effort is invisible to standard tools
30–50%
reduction in process effort
4×
PEAK Matrix® Leader, years running
600+
patents held by Soroco
The board challenge
In an agentic world, building agents without activity-level economics risks cost escalation.
Most enterprises now run two workforces at once, people and AI agents, yet almost none can see how the two work together. That blind spot is where cost leaks and agent programs stall.
True cost
Work observability
See what you could not see before.
Legend: Human · AI agent · System · Decision · Exception & rework
[This section originally used an interactive before/after drag-reveal diagram (a workflow map showing 5 known steps vs. 40+ observed activities). Elementor has no native reveal-slider widget — recommend either: (a) export the diagram as a single static image and use it here, or (b) use a Before/After slider plugin like Twenty20 / Image Comparison Slider Widget for Elementor. The full SVG markup for both states is available if you want it rebuilt as a static image or exported as SVG.]
Drag the handle to reveal the work that was always there.
The Scout method
Five moves from blind spot to business case.
Scout turns raw human and agent interaction into an operating decision, one workflow followed end to end.
01· Capture
See the digital exhaust
Nothing modeled, everything observed
Every screen, field, action and app — plus effort signals and agent logs — captured from real human and agent interaction.
02 · Reason
Understand how work runs
03· Quantify
Put a number on work
04· Prioritize
Find where value moves
Cost-to-serve by customer, SKU, channel and process shows what to fix, keep human, or hand to an agent.
05· Accelerate
Scale with control
The work graph
A model without the ground truth of how your work actually runs is guessing. That ground truth is the work graph, and no one else has it.
Who is asking
Every leader's question answered.
How do we improve margins without hurting service?
How do we increase productivity and unlock capacity?
How do we build the case for a hybrid workforce that scales?
CIO
How do we govern an agentic workflow once it is live?
Ask Sia
All you need to do is ask
Avali and Scout
Two questions, one work graph.
How is work being done?
Deep observability across the operation. The as-is state, in evidence.
How should work get done?
Redesign and simulation. The to-be state, costed and proven.
Both run on the work graph. Understanding the work and redesigning it are the same problem seen from two ends.