Leverage task mining to identify and prioritize automation opportunities across the organization.
Adopt a fact-based approach to discover and analyze processes to continuously improve overall process efficiencies.
Enable employees to realize their scope and potential for improving task execution.
A Digital Interaction Intelligence pilot project was introduced in 2022 to understand the impact on hours saved to perform different operations.
Major stakeholders involved in process selection for deploying these solutions were the business, automation, continuous improvement, and IT project teams.
Wonderful leveraged Soroco to train its internal teams and to obtain solutions to queries surrounding various technology aspects.
While Wonderful has dedicated teams for continuous improvement initiatives, it also leverages Soroco stakeholders as needed to help implement task mining projects. Its digital transformation team is responsible for securing the budget for these initiatives.
Addressing concerns from operational teams regarding the adoption of task mining / DII technology due to the apprehensions around increased visibility and transparency into the ways of working
Lack of understanding about the applications and benefits that DII technology could offer
Getting approvals from the IT team related to data usage in the initial phase of the journey
Gain deeper process understanding or leverage process SMEs to perform the analysis to identify relevant insights and improvement opportunities.
