What is Digital Interaction Intelligence?

And why should your enterprise absolutely adopt it today!


Why You Should Download This Paper

The Digital Interaction Intelligence (DII) Playbook empowers enterprises at various stages of their transformation journeys. It provides insights, methodologies, and practical advice to achieve best-in-class outcomes from digital interaction intelligence.

Get Introduced to
Interaction Data

Understand the invaluable benefits of
harnessing human-machine interaction data.

Embrace Digital Interaction
Intelligence (DII)

Discover how DII surpasses traditional task/ process mining with advanced AI
capabilities, across industries and functions.

Get Access to Step-by-Step Implementation Guide

Follow a detailed guide to launching and accelerating your DII journey.

Learn How to Setup a DII CoE

Understand the pivotal role of a Centre of Excellence (CoE) in driving DII success.

Customer Case Studies

Gain inspiration from real-world case studies of successful DII implementations.

Get Additional Access To

Infinite Applications

Explore the practical applications and benefits
of DII across industries and functions.

Market Data

Gain insights into the market size, growth trends, and adoption rates of DII solutions.

Best Practices

Learn best practices for data security,
talent management, and change
management during DII adoption.

The Capability Maturity Model

Access resources like the DII Capability
Maturity Model (CMM) to evaluate key
capability areas in your enterprises’ DII journey.


Download the playbook now to transform your enterprise with Digital Interaction Intelligence (DII) and stay ahead of the competition!

Meet the authors

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Amardeep Modi
Vice President Everest Group
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Santhosh Kumar
Practice Director Everest Group
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Harpreet Makan
Practice Director Everest Group
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Upshant Saini
Senior Analyst Everest Group
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Shreepriya Sinha
Senior Analyst Everest Group

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