What is Digital Interaction Intelligence?

Learn how AI and Interaction Data is a generational change from old school process intelligence and task mining.
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Defining Digital Interaction Intelligence (DII)

Digital Interaction Intelligence (DII) refers to any software designed to:
Create Interaction Logs
Utilize advanced AI models to capture human-machine interactions and associated metadata. This includes recording keystrokes, mouse clicks, activity screenshots, and application object IDs across desktops to generate comprehensive UI logs.
Generate Digital Interaction/ Work Graphs:
Produce detailed digital interaction graphs that map out various process variants. These graphs depict the sequence of tasks/steps, users involved, and the applications utilized.
Extract Business Insights and Opportunities
Derive relevant business insights, identifying opportunities for automation and AI integration.
DII software, like Soroco’s Scout AI model, offers a fact-based, technology-driven method to comprehend user interactions across various applications, particularly productivity tools. By leveraging machine learning models, DII connects human-machine interaction data with key performance indicators (KPIs) and business outcomes. Unlike process mining solutions that focus on processes, DII emphasizes a user-centric perspective, leading to a more detailed understanding of current processes.

Why You Should Download The DII Playbook

The Digital Interaction Intelligence (DII) Playbook empowers enterprises at various stages of their transformation journeys. It provides insights, methodologies, and practical advice to achieve best-in-class outcomes from digital interaction intelligence.
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Get Introduced to
Interaction Data

Understand the invaluable benefits of harnessing human-machine interaction data.
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Embrace Digital
Interaction
Intelligence (DII)

Discover how DII surpasses traditional task/process mining with advanced AI capabilities, across industries and functions.
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Get Access to
Step-by-Step
Implementation
Guide

Follow a detailed guide to launching and accelerating your DII journey.
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Learn How to
Setup a DII CoE

Understand the pivotal role of a Centre of Excellence (CoE) in driving DII success.
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Customer Case
Studies

Gain inspiration from real-world case studies of successful DII implementations.

The Digital Interaction Intelligence (DII) Playbook empowers enterprises at various stages of their transformation journeys. It provides insights, methodologies, and practical advice to achieve best-in-class outcomes from digital interaction intelligence.

Group 10358

Get Introduced to
Interaction Data

Understand the invaluable benefits of
harnessing human-machine interaction data.

Group 10358

Get Introduced to
Interaction Data

Understand the invaluable benefits of harnessing human-machine interaction data.
Group 10360

Embrace Digital Interaction Intelligence (DII)

Discover how DII surpasses traditional task/ process mining with advanced AI capabilities, across industries and functions.
Group 10359

Get Access to Step-by-Step Implementation Guide

Follow a detailed guide to launching and accelerating your DII journey.

Group 10361

Learn How to Setup a DII CoE

Understand the pivotal role of a Centre of Excellence (CoE) in driving DII success.
Group 10362

Customer Case Studies

Gain inspiration from real-world case studies of successful DII implementations.
Group 10360

Embrace Digital Interaction
Intelligence (DII)

Discover how DII surpasses traditional task/ process mining with advanced AI
capabilities, across industries and functions.

Group 10359

Get Access to Step-by-Step Implementation Guide

Follow a detailed guide to launching and accelerating your DII journey.

Group 10361

Learn How to Setup a DII CoE

Understand the pivotal role of a Centre of Excellence (CoE) in driving DII success.

Group 10362

Customer Case Studies

Gain inspiration from real-world case studies of successful DII implementations.

Get Additional Access To

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Infinite Applications

Explore the practical applications and benefits
of DII across industries and functions.

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Market Data

Gain insights into the market size, growth trends, and adoption rates of DII solutions.

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Infinite Applications

Explore the practical applications and benefits of DII across industries and functions.
Group 10365

Market Data

Gain insights into the market size, growth trends, and adoption rates of DII solutions.
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Best Practices

Learn best practices for data security, talent management, and change management during DII adoption.
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The Capability Maturity Model

Access resources like the DII Capability Maturity Model (CMM) to evaluate key capability areas in your enterprises’ DII journey.
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Infinite
Applications

Explore the practical applications and benefits of DII across industries and functions.
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Market Data

Gain insights into the market size, growth trends, and adoption rates of DII solutions.
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Best Practices

Learn best practices for data security, talent management, and change management during DII adoption.
Group 10382

The Capability
Maturity Model

Access resources like the DII Capability Maturity Model (CMM) to evaluate key capability areas in your enterprises’ DII journey.
Group 10363

Infinite Applications

Explore the practical applications and benefits
of DII across industries and functions.

Group 10365

Market Data

Gain insights into the market size, growth trends, and adoption rates of DII solutions.

Group 10364 1

Best Practices

Learn best practices for data security,
talent management, and change
management during DII adoption.

Group 10366

The Capability Maturity Model

Access resources like the DII Capability
Maturity Model (CMM) to evaluate key
capability areas in your enterprises’ DII journey.

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Download the playbook now to transform your enterprise with Digital Interaction Intelligence (DII) and stay ahead of the competition!
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Download
the playbook by sections

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Section 1

What is Digital Interaction Intelligence (DII)?

Section 2

DII Applications, Benefits, and
Use Cases

Section 3

Discover your
Digital Interaction Intelligence Journey

Section 4

Understanding the Market Adoption
of DII

Section 5

DII Customer Success Stories

Meet the authors

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Amardeep Modi

Vice President
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Santhosh Kumar

Practice Director
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Harpreet Makan

Practice Director
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Upshant Saini

Senior Analyst
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Shreepriya Sinha

Senior Analyst
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Amardeep Modi
Vice President
Everest Group
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Santhosh Kumar
Practice Director
Everest Group
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Harpreet Makan
Practice Director
Everest Group
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Upshant Saini
Senior Analyst
Everest Group
Group 10367@2x
Shreepriya Sinha
Senior Analyst
Everest Group
Group 10371@2x
Amardeep Modi
Vice President
Everest Group
Group 10370@2x
Santhosh Kumar
Practice Director
Everest Group
Group 10369@2x
Harpreet Makan
Practice Director
Everest Group
Group 10368@2x
Upshant Saini
Senior Analyst
Everest Group
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Shreepriya Sinha
Senior Analyst
Everest Group

Soroco Scores a Hattrick:

Tops Everest Group’s PEAK Matrix® Assessment on Digital Interaction Intelligence 2024, Third Year in a Row
Soroco named Leader in Digital Interaction Intelligence Products 2024

See Scout in action.
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