• Soroco Tops Everest PEAK Matrix® for Digital Interaction Intelligence 2024 - Third Year in a Row
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Don’t Let Contact Center Operations Ring You Up

Optimize operations, reduce wait times, and boost satisfaction with the Scout AI model

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The Challenge: Complex Operations

Are Hampering Customer Satisfaction

The Challenge: Complex Operations Are Hampering Customer Satisfaction

Lengthy Wait Times

Multiple handoffs and complex processes lead to longer wait times and lower first-call resolution rates.

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Lack of Transparency

Limited visibility into the complete process makes it difficult to identify and address inefficiencies, resulting in poor customer satisfaction and higher costs.

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The Scout Solution:

Streamline, Optimize, Succeed.

Gain Real-Time Visibility

Scout provides a clear view into contact center operations, revealing customer pain points, inefficiencies, and opportunities for process automation.
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Enhance Workforce Management

Analyze productivity, utilization, and call handling metrics to tailor training and optimize agent performance.

Track Critical Metrics

Estimated effort/call, SLA adherence, effort on dispute resolution per customer, CSAT, and Net Promoter Score (NPS) to assess and improve process performance and customer experience.

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Transform Operations. Delight Customers.

Reduce Wait Times

Streamline processes to enhance first-call resolution and reduce hold times.

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Optimize Agent Workload

Improve productivity and training based on detailed workforce insights.
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Enhance Customer Experience

Track and improve key metrics to deliver superior service and satisfaction.

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Contact Centers who have experienced the power of Scout

Airline

Transforming CX for a world’s leading airline with Scout

40%

Improvement in response times

40%

Improvement in operator productivity
Read more

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FMCG

A global beverage producer brings the fizz back into its customer experience strategy with Scout

25%

Error minimization

30%

Increase in productivity
Read more

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Watch more real-life success stories of enterprise transformation

What’s under the hood - How Scout works?

Scout creates a map of how teams across your contact center experience digital work by capturing team-machine interactions. Scout’s AI model then analyses this interaction data to identify patterns and inefficiencies, generating a work graph.

This work graph helps contact centers optimize operational efficiency, manage risks, and enhance both customer and employee experiences, ultimately leading to improved business outcomes.

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Interaction Data
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AI Model
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Root cause of friction
Disconnected debt arising from finance
systems are hurting the pace of revenue
recognition this quarter.

Excess manual effort

Common business activity

Work Graph

Analysts love us

Everest Group

Leader in PEAK Matrix® Assessment: Digital Interaction Intelligence, 2024

NelsonHall

Leader in NEAT Assessment: Process Understanding, 2024 

HFS Research

Enterprise Innovator in HFS Horizons: Process Intelligence Products, 2023 

Forrester

Strong Performer in The Forrester Wave™: Process Intelligence Software, Q3 2023 

Soroco rated 4.9/5 in Gartner Peer Insights by our customers.

5/5

Ready to Revolutionize Your Contact Center?

Optimize operations, improve customer interactions, and drive higher satisfaction with Scout.

Contact us today!
Request demo