Category: global consumer health

Global Consumer Health How a Global Consumer Health Leader Increased Veeva Vault Adoption by 17% in 6 Weeks The Challenge At a leading global Consumer Health organization, R&D submissions teams depended on Veeva Vault as their core document management system for regulatory submissions. R&D submissions teams were navigating critical questions around efficiency and adoption: how effectively teams were using Veeva Vault, the real impact of configuration changes, where process inefficiencies were hiding, and which improvements could meaningfully accelerate adoption. The lack of visibility across the R&D submissions ecosystem made it difficult to drive standardization and identify areas for improvement across roles such as Local Regulatory Affairs, Global Regulatory Operations, Compliance Support, Regulatory Project Leads, Global Labelling Managers, Publishing & Archivist, and Business Support. Industry Global Consumer Health Timeline 6 weeks Function R&D Submissions Teams Enter To gain a unified view of how teams were truly interacting with Veeva Vault, the organization partnered with Soroco. Scout’s data-driven insights provided clear visibility into how this core workflow system was actually being used—highlighting adoption gaps, the real impact of configuration changes, and hidden process inefficiencies. An unprecedented view into work patterns across applications, capturing how much time was spent on core versus non-core apps, toggling behaviours, and process inefficiencies. The Findings Scout revealed significant variation in how teams used their systems: Nearly 53% of total effort was diverted to non-core tools such as Outlook, Excel, and SharePoint. Five out of seven teams  spent only ~10% of effort on Veeva Vault. Toggling from Veeva Vault to other applications was  2–4x higher  than the benchmark average. The Impact of Configuration Change In just one month, Scout captured measurable efficiency improvements post Veeva Vault configuration changes: 2–7% reduction in overall effort 17% increase in daily Veeva Vault usage 17% reduction in application toggling Deep Dive into Two Critical Processes 1. Creation of Records Each transaction required 18 minutes of effort. Only 50% followed the golden path varian 17% of transactions were touched across multiple days, leading to 38% potential rework. 2. Uploading Loader Sheets Over 6,000 requests were analyzed. Each request took 17 minutes, with 50% showing errors, driving 6% additional rework. Scout identified >50% optimization potential across these two processes through Automation Data consolidation Input standardization Rework reduction For Record Creation, automation and dashboard integration could reduce nearly half the effort. For Loader Sheets, process standardization and automated uploads could save 1,400+ hours—accelerating metadata updates and boosting accuracy. The Results Armed with these insights, the Consumer Health organization implemented Scout’s recommendations to strengthen Veeva Vault adoption by integrating: Regulatory assessment inputs External trackers Guidance documents Automated report generation With Scout, the organization gained clear visibility into work patterns, continuous improvement opportunities, and cross-functional dependencies. They stand to unlock 50% optimization across key processes—driving measurable productivity gains, faster project delivery, and sustained Veeva Vault adoption. The Outcome Scout shows how work really gets done. By uncovering hidden inefficiencies, Scout helped a global Consumer Health leader: Drive platform adoption Eliminate rework Unlock hidden capacity Scale R&D submissions processes with confidence See Scout in action. Schedule your demo now! Get in Touch