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Amardeep Modi,Everest Group Everest Group Soroco continues to demonstrate strong execution of its vision to unlock sustainable and scalable business value for its clients. The depth and breadth of product capabilities and use cases, its investments in foundational AI models for interaction data, and a strong market presence in the DII space have helped Soroco emerge as a Leader and Star Performer on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2025. Its product vision and roadmap, ease of use and intuitive interface, the platform’s strong AI foundation, quality of insights, and responsive customer support are some of the key strengths indicated by its clients.

Phil Fersht, HFS Research HFS Research AI can only be truly effective for a business if it captures all human-to-machine interactions across the enterprise, not just the typical systems of record, and Soroco’s platform is having a real impact with its clients. Soroco has developed a unique capability to generate real context and understanding on how a business operates