Category: White Paper

White Paper Why Digital Interaction Intelligence is the Next Must-Have for Enterprise Ops Go Beyond Process Maps. Act on Interaction-Level Insights. Despite years of investment in automation and transformation, most enterprises still can’t answer a fundamental question: “How is work actually getting done?” Everest Group highlights the growing disconnect between how work is imagined in systems and how it’s executed by people. This whitepaper shows how Digital Interaction Intelligence (DII) bridges that gap – offering a clear, data-driven case for unlocking hidden value across your operations. Who Should Read This Report?  Process Intelligence and Automation Leaders CTOs, CIOs, Heads of Transformation, and AI Leaders Operations Heads and Line-of-Business Leaders  Download This Report to See How WorkActually Happens Uncover invisible inefficiencies by capturing interaction-level data across applications – beyond what process maps and system logs can show. Build a Stronger Business Case for Change Learn how leading enterprises quantify cost savings, productivity gains, and automation opportunities using DII insights. Bridge the Gap Between Systems and People Understand how DII connects user behavior with business outcomes to drive more accurate decisions, faster transformation, and sustainable impact. What You Will Learn Why traditional task and process mining tools fall short – and how DII fills the gap A practical roadmap to building a business case for DII in your organization A real-world example from a $2B insurance company that achieved a 3x return on DII investments How BT Group scaled DII across 60+ teams using a structured Center of Excellence model About the authors: This whitepaper was produced by Everest Group, a leading global research firm, and licensed to Soroco. The insights are drawn from independent analysis, enterprise case studies, and expert interviews. Ready to see how DII unlocks the truth about how work gets done? Download the Everest Group whitepaper to discover the strategic and financial value behind Digital Interaction Intelligence. Download Your Free Copy Today See Scout in action. Schedule your demo now! Get in Touch

White Paper How AI is helping the public sector up the ante on service transformations. Today, public sector and government organizations are facing growing pressure to streamline their operations and lower operating costs. Furthermore, there is an increasing public demand for efficient and dependable services, prompting a continuous review of processes and the integration of digital technologies. This white paper explains how CGI, one of the largest IT and business consulting services firms in the world, is leveraging Scout AI model to help the public sector and government organizations with their digital transformation and automation by analysing their business processes in real-time, identifying bottlenecks, inefficiencies and redundancies slowing down their operations. Read more in the white paper on the top five use cases demonstrating how the power of AI can bring in unprecedented value in the public sector. Meet the author: Simon Greenwood, Intelligent Automation and Future of Work Advisor, CGI Simon works closely with CGI clients across the UK advising them on the technology enabled business change that is driving the 4th Industrial Revolution. A firm believer that technology should free people from risky, mundane highly repetitive work to allow workers to enjoy more interesting, fulfilling and mentally rewarding work, Simon advises organisations to increasingly embrace Intelligent Automation and Artificial Intelligence to build hybrid workforces of humans and bots, working seamlessly together. He regularly assists senior managers onto their long term automation journeys, helping them to Think Big, Start Small, Scale Quickly to deliver the future of work and hybrid workforces. Simon is also a member of The Whitehall Industry Group (WIG) Technology and the Future of Work panel as well as of techUK AI & Cyber Security working group. See Scout in action. Schedule your demo now! Get in Touch