Category: Peak matrix 2024

“Soroco continues to demonstrate strong execution of its vision to unlock sustainable and scalable business value for its clients. The depth and breadth of product capabilities and use cases, its investments in foundational AI models for interaction data, and a strong market presence in the DII space have helped Soroco emerge as a Leader and Star Performer on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2025,” said Amardeep Modi, Vice President at Everest Group. “Its product vision and roadmap, ease of use and intuitive interface, the platform’s strong AI foundation, quality of insights, and responsive customer support are some of the key strengths indicated by its clients.” Amardeep Modi, Vice President, Everest Group

“Soroco’s Digital Interaction Intelligence product strategy is focused on leveraging AI to help enterprises unlock business value from user interaction data. A large and growing client base, depth and breadth of product functionalities, and continued investments in innovation and AI capabilities have helped Soroco reinforce its position as a Leader on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2024. Ease of deployment, leverage of AI, and comprehensive nature of insights are some of the key strengths highlighted by its clients.” Amardeep Modi, Vice President, Everest Group