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Manufacturing

How a Global Manufacturing Leader Unlocked Millions in Hidden Sales Capacity

Bosch CS Page Oct

The Challenge:
Hidden Inefficiencies Draining Selling Time

Are your field sales teams truly spending their time where it matters? For one of the world’s leading manufacturing companies, the answer was no.

Despite healthy market demand, sales performance had plateaued. Area Sales Managers (ASMs) across Germany, Poland, and the UK were buried under administrative work — juggling reports, CRM updates, and email threads instead of engaging customers.

Leadership lacked objective data visibility into how time was being spent making it hard to drive accountability and sales efficiency. Traditional sales analytics showed what was closing — not why productivity was stalling.

Industry

Manufacturing

Timeline

6 weeks

Function

Sales Ops

The Root Cause: Fragmented Digital Workflows

Scout’s diagnostic revealed a striking pattern:

60%

of ASM time lost to non-core digital tasks

126%

higher effort variance across regions

2%

of customers driving 30% of total email volume
These inefficiencies weren’t visible in any existing system. The company needed a way to see how work actually happened — across tools, apps, and regions — to reclaim lost selling capacity.

Enter

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Scout uses granular, comprehensive and user anonymized user interaction data across all systems — clicks, app usage, and workflow transitions, coupled with an AI-powered recommendation engine that provides you surgical insights to streamline customer lifecycles by increasing productivity and creating 30% more time for customers. See, down to the minute, how your team spends their day. Get recommendations on which behaviors to prioritize and which to eliminate.

Within six weeks, Scout delivered a live, factual map of how sales work actually happened and the bottlenecks in the work.

Within

6 weeks

Scout delivered a privacy-safe map of how sales teams were truly working — and where time was being lost.

Key Insights Uncovered

Scout’s data-driven visibility exposed the hidden bottlenecks holding back growth:
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60%+ of ASM time was spent on non-core administrative work.

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2% of customers = 30% of total email load — showing disproportionate focus.

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126% time variance across regions highlighted inconsistent processes.

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Clear opportunities emerged to automate, standardize, and streamline key workflows for faster deal cycles.

For the first time, leadership had a single, factual source of truth on how work was being done — not how people thought it was being done.

The Impact: Time Reclaimed, Growth Unlocked

Scout’s insights powered targeted transformation initiatives across global sales operations:
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Standardized best practices across all regional teams.

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Automated repetitive admin workflows.

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Reallocated ASM time toward customer engagement, renewals, and upselling.

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Launched focused outreach for high-value accounts.

These actions delivered measurable, rapid results:

30%

more selling time unlocked per ASM.

25%

higher productivity across regional teams.

15%

increase in renewals
through focused outreach.

$4M+

incremental revenue potential per region.

3.5x

ROI achieved in under four months.

26K+

hours saved annually
for every 100 users.

What started as a visibility challenge became a productivity breakthrough. Scout turned invisible digital work into actionable intelligence — transforming how the company sells, plans, and grows.

The Outcome: From Digital Chaos to Sales Clarity

Today, the organization runs a smarter, data-driven sales engine — powered by continuous visibility from Scout.

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What was once lost time

is now productive capacity.

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What was invisible

is now measurable.

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And what was fragmented

is now unified.

Replicated across 50+ global regions, this transformation continues to drive consistent growth, agility, and operational excellence at scale.

In the Customer’s Words

“Scout helped us see what no CRM could — the hidden patterns behind every click, email, and process. That visibility has changed the way we manage productivity.”
VP, Sales Transformation, Global Manufacturing Leader

From digital chaos to sales clarity — that’s the Scout advantage.

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See Scout in action.
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