- Soroco Illuminate - Bengaluru 2024 | Nov 5 at The Leela Palace, Bengaluru
Customer Stories
Ecosystem
Work Graph
Company
Analyst Report
A Hattrick with Task Mining 2.0. Soroco named a leader in Everest Group's Digital Interaction Intelligence PEAK Matrix Assessment 2024
Download this report to understand how Soroco's DII solution Scout helps you
- Analyze work patterns to uncover new opportunities for optimisation through workforce, application and compliance related insights.
- Mine human-machine interaction using supervised and unsupervised techniques to classify tasks, processes and underlying sequences.
- Identify automation potential for processes and provides OOTB apps to rationalise spending on technology.
The evaluation was based on specific criteria that analyzed the company’s flagship product, Scout, along with 21 other Digital Interaction Intelligence (DII) technology providers for their market impact, vision, and capability. Soroco leads the category because of these reasons as outlined in the report,.
Analyzing work patterns
With Soroco’s Work Graph Explorer, data scientists and analysts can uncover new opportunities for optimization from the work graph and offers workforce insights, application insights, and compliance metrics.
Mining human-machine interaction
Leveraging both supervised and unsupervised learning techniques to classify tasks and processes, Soroco’s Scout classifies team interactions and annotates process maps with business context, thereby discovering underlying sequences in the process.
Identifying automation potential
Soroco offers the ability to determine the automation potential for processes and provides multiple out-of-the-box applications to rationalize the spending on technology and data storage to eliminate data silos and duplication.
“Soroco’s Digital Interaction Intelligence product strategy is focused on leveraging AI to help enterprises unlock business value from user interaction data. A large and growing client base, depth and breadth of product functionalities, and continued investments in innovation and AI capabilities have helped Soroco reinforce its position as a Leader on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2024. Ease of deployment, leverage of AI, and comprehensive nature of insights are some of the key strengths highlighted by its clients.”
Amardeep Modi, Everest Group
Amardeep Modi,
Vice President at Everest Group
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