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White Paper

Why Digital Interaction Intelligence is the Next Must-Have for Enterprise Ops

Go Beyond Process Maps. Act on Interaction-Level Insights.
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Despite years of investment in automation and transformation, most enterprises still can’t answer a fundamental question:
“How is work actually getting done?”

Everest Group highlights the growing disconnect between how work is imagined in systems and how it’s executed by people. This whitepaper shows how
Digital Interaction Intelligence (DII) bridges that gap - offering a clear, data-driven case for unlocking hidden value across your operations.

Who Should Read This Report? 

  • Process Intelligence and Automation Leaders
  • CTOs, CIOs, Heads of Transformation, and AI Leaders
  • Operations Heads and Line-of-Business Leaders 

Download This Report to

See How Work
Actually Happens

Uncover invisible inefficiencies by capturing interaction-level data across applications - beyond what process maps and system logs can show.

Build a Stronger Business Case for Change

Learn how leading enterprises quantify cost savings, productivity gains, and automation opportunities using DII insights.

Bridge the Gap Between Systems and People

Understand how DII connects user behavior with business outcomes to drive more accurate decisions, faster transformation, and sustainable impact.

What You Will Learn

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Why traditional task and process mining tools fall short - and how DII fills the gap

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A practical roadmap to building a business case for DII in your organization

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A real-world example from a $2B insurance company that achieved a 3x return on DII investments

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How BT Group scaled DII across 60+ teams using a structured Center of Excellence model

About the authors:

everest

This whitepaper was produced by Everest Group, a leading global research firm, and licensed to Soroco. The insights are drawn from independent analysis, enterprise case studies, and expert interviews.

Ready to see how DII unlocks the truth about how work gets done?

Download the Everest Group whitepaper to discover the strategic and financial value behind Digital Interaction Intelligence.

Download Your Free Copy Today

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