Category: Transportation

Logistics How Scout helped Worldnet International Rationalize their Application Portfolio and Increase Tech Adoption Watch video The Customer Worldnet, a leading logistics company, operates in over 200 countries, ensuring seamless logistics for high-value shipments worldwide. They manage shipments for high-profile celebrities at some of the world’s most glamorous events, including the Oscars, Golden Globes, and the MET Gala. Worldnet utilizes cutting-edge technology, including AI and RPA for real-time tracking for their logistics. Industry Logistics Location Global 250+ Employees 200 Countries 250+ Employees 200 Countries The Challenge Worldnet developed an in-house transport management system to manage their shipments, but it wasn’t utilized as expected. This led to several challenges, including:Difficulty in identifying how users interacted with the system and the reasons behind its underutilizationChallenges in pinpointing the specific factors contributing to the system’s underperformanceReliance on feedback from frontline staff that proved insufficient for gaining accurate insightsThe necessity to seek external expertise to uncover and address the underlying issues effectively Enter Scout was onboarded to gather interaction data and provide insightful visualizations. Within weeks, Scout identified unknown interactions, revealing the “dark side of the moon” of their operations. This discovery led to actionable recommendations such as redesigning the user interface to enhance intuitiveness and functionality. Within 4 weeks Scout identified unknown interactions Scout’s AI to “find and fix” Step 1: Find Scout AI discovered that the user interface was not intuitive, was overly complex and lacked key functionalities available in other applications. It also revealed that Worldnet was using 370 different applications – more than the number of staff that existed in their organization. Harvard Business Review Do You Know How Your Teams Get Work Done? Read more Step 2: Fix By implementing Scout’s insights, Worldnet was able to: Redesign the transport management system’s user interface, simplifying complex elements and adding key functionalities Develop a structured governance model to incorporate interaction data into existing strategic frameworks, facilitating better execution of recommendations Create a dedicated AI strategy under their business transformation strategy, driving significant efficiencies Manage their application portfolio by identifying opportunities to consolidate or retire applications It is important to note that in all of these recommendations, privacy was of the utmost importance – and no employee data was shared. Empathy was at the core of all recommendations and the focus was on addressing and improving the core issues i.e. Getting teams to work together across functions Fixing disconnected systems Simplifying and optimizing work processes Business outcomes In summary, Scout was able to drive the following business outcomes 16% increase in the utilization of their transport management system 2% reduction in their Application Portfolio Management (APM) footprint AI connects interaction data to business outcomes Scout lights up the ‘dark side of the moon’. Your business generates billions of data points from team-machine interactions. Scout, our AI model, deciphers this interaction data to reveal what often remains unseen—the hidden challenges your teams face at work and how they affect business outcomes, whether it’s cost optimization, revenue growth, customer or employee experience, or business continuity. The AI then provides data-based recommendations to address these challenges, paving the way for improved outcomes. Forbes The ‘Dark Side Of The Moon’ In Enterprises Read more

How LNER uncovered inefficiencies in its Accounts Payable process and reduced payments processing time by 75% using AI For four decades, some processes at London North Eastern Railways have remained unchanged. At this pioneering train company, the lack of comprehensive documentation has made transforming these areas particularly challenging. Now, with a firm commitment to improving the experience for both customers and employees, LNER is ready to embark on this transformation journey with Scout. Watch Adrian Varma talk about this journey and the business outcomes achieved with the help of AI and interaction data. Scout to “find and fix” Within weeks of implementation, Scout’s AI model uncovered inefficiencies in their Accounts Payable & Payroll function and solved some of their biggest challenges. 45% increase in overall Accounts Payable and Payroll efficiency 30% reduction in payment processing time 100% improvement in payroll accuracy Summary Watch how LNER, a leading UK train company, transformed its operations with digital innovation. Adrian Varma, Head of Business Transformation at LNER, shares how focusing on customer and employee experience led to significant business improvements. LNER’s journey started with a commitment to exceptional customer service. To tackle industry challenges, they built a machine learning team and adopted AI technologies to streamline processes and boost customer service. Partnering with Soroco and ABP, they used the Scout AI model for process optimization and workflow efficiency. This helped automate tasks, standardize processes, and achieve operational excellence. The results? Reduced delays, increased productivity, and greatly improved customer experience. By fostering a culture of continuous improvement, LNER saw remarkable benefits across the board, setting new standards for efficiency and performance. LNER’s success story showcases the power of AI and Interaction Data for business growth and customer satisfaction. Watch this video to learn more about LNER’s transformative journey. Explore more Transformation Stories https://www.youtube.com/watch?v=AAhaNYw3h8wUnlocking post-merger synergies at Bayer with Scouthttps://www.youtube.com/watch?v=jrSRokN1WAoMorgan Sindall reverses reputational risk with Scout Industry recognition Everest Group Leader in PEAK Matrix® Assessment: Digital Interaction Intelligence, 2024 NelsonHall Leader in NEAT Assessment: Process Understanding, 2024  HFS Research Enterprise Innovator in HFS Horizons: Process Intelligence Products, 2023  Forrester Strong Performer in The Forrester Wave™: Process Intelligence Software, Q3 2023  Soroco rated 4.9/5 in Gartner Peer Insights by our customers.  5/5