Today, many enterprises are grappling with challenges in tracking desktop interaction data to uncover value in terms of addressing skill gaps, managing complex transformations, optimizing Opex, and navigating an extremely dynamic marketplace. TechM, being a Platinum and certified COE partner of Soroco, has developed a unique offering to address these business challenges.

By bringing together the two ‘bests’—best-in-class products and best-in-class services—this service offering aims to uncover process gaps, ultimately helping our customers achieve excellence in customer service and reduce the cost to serve.