• Soroco Tops Everest PEAK Matrix® for Digital Interaction Intelligence 2024 - Third Year in a Row
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Dial AI for efficient operations

Scout AI model helps boost efficiency, streamline operations, and enhance customer satisfaction.

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The Challenge: Customer Support Efficiency

The Challenge: Customer Support Efficiency is Under Pressure.

is Under Pressure.

High Inquiry Volume

Telecom companies grapple with a large volume of customer inquiries and complex service offerings, complicating support operations.

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Diverse Queries

Support agents manage a wide range of issues, from billing questions to technical troubleshooting, often leading to inefficiencies.

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The Scout Solution: Optimize Support

The Scout Solution: Optimize Support Delight Customers.

Delight Customers.

Reveal the Gaps

Scout provides a complete view of your customer support operations, highlighting inefficiencies like manual data entry and delays in query resolution.
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Streamline Interactions

Analyze user interactions to identify time-consuming steps and optimize workflows for faster issue resolution and improved agent efficiency.

Track Key Metrics

Monitor essential KPIs such as ticket resolution time, agent satisfaction scores, self-service adoption rates, and customer effort scores to drive continuous improvement.

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Transform Support Efficiency.

Boost Customer Satisfaction.

Accelerate Issue Resolution

Reduce ticket resolution time and eliminate delays.

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Enhance Agent Experience

Improve satisfaction and performance through optimized workflows.
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Empower Customers

Increase self-service options and reduce customer effort.
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Telecom companies who have experienced the power of Scout

Telecom

BT Group identifies a 20% improvement in operational efficiency by leveraging scout AI model

20%

Improvement in operational efficiency

60+

Teams and hundreds of projects are using DII
Read more

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Telecom

A leading multinational telecommunications giant improved its payment collection rate by 35% with Scout

60%

Freed Bandwidth with new app and case management systems

35%

Improvement in payment collections rate
Read more

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Watch more real-life success stories of enterprise transformation

What’s under the hood - How Scout works?

Scout creates a map of how teams across your bank experience digital work by capturing team-machine interactions. Scout’s AI model then analyses this interaction data to identify patterns and inefficiencies, generating a work graph.

This work graph helps banks optimize operational efficiency, manage risks, and enhance both customer and employee experiences, ultimately leading to improved business outcomes.
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Interaction Data
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AI Model
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Root cause of friction
Disconnected debt arising from finance
systems are hurting the pace of revenue
recognition this quarter.

Excess manual effort

Common business activity

Work Graph

Analysts love us

Everest Group

Leader in PEAK Matrix® Assessment: Digital Interaction Intelligence, 2024

NelsonHall

Leader in NEAT Assessment: Process Understanding, 2024 

HFS Research

Enterprise Innovator in HFS Horizons: Process Intelligence Products, 2023 

Forrester

Strong Performer in The Forrester Wave™: Process Intelligence Software, Q3 2023 

Soroco rated 4.9/5 in Gartner Peer Insights by our customers.

5/5

Ready to Revolutionize Your Customer Support?

Enhance efficiency, streamline operations, and deliver superior support with Scout.
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