Everest Group PEAK Matrix® 2026 Five years at the peak! Everest Group has named Soroco a Leader in its Digital Interaction Intelligence PEAK Matrix® 2026 – the fifth consecutive year. Download the report 2022 LEADER 2023 LEADER 2024 LEADER 2025 LEADER 2026 LEADER The assessment Everest Group Digital Interaction Intelligence Products PEAK Matrix® Assessment 2026 Download the report Source: Everest Group (2026). Licensed reprint. Everest Group PEAK Matrix® is a registered trademark of Everest Global, Inc. Why the market moved Enterprises stopped believing the documentation and started asking what actually happens. The market grew to meet that question. ~35% DII market growth last year ~US$400M DII market size, roughly US$380–400 million US$0US$380-400M Documentation describes how work was designed.Event logs never showed how it runs. What event logs see System transactions — Records opened and closed — Status changes inside one system — Timestamps, not effort What decides cost and cycle time The work between systems — Every click, keystroke and copy-paste — The second screen and the spreadsheet on the side — The workaround nobody wrote down The Bigger Question Are the agents you’ve already deployed getting it right? Most agent programmes drift or stall for the same reason: the agent was built on how the process was supposed to run, not how it runs. Your agents are only as good as what they know about your work. The evaluation Why Soroco is a Leader in the DII space 01 Real work We show you how the work really gets done Every company has two versions of its processes, the documented one and the real one. We find the real one, including the seventeen different ways the same task gets completed across your teams. 02 Humans + agents We see your people and your agents together One view of human and agent activity: where work passes between them, where someone quietly takes over, where a handoff costs more than it saves. Most tools in this market still see only the human half. 03 Effort + cost We put a number on effort and cost Attribute effort and cost across teams, locations and transactions. What a process genuinely costs to run, and where the money goes. Turn an operations review into a budget decision.04 Simulation We let you simulate the redesign before you go live You can model the change across process, technology, policy and demand, and see the knock-on effects across connected workflows, before a single person or agent is affected. Everest Group also captured what customers told them they value most. Security & privacy Implementation & support Product evolution Learn more → See the full evaluation and where every vendor landed. Everest Group Soroco has strengthened its position as a Leader on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2026, underpinned by its strong vision, depth and breadth of its product capabilities, and ability to provide rich operational context needed to embed AI agents in enterprise workflows. The ability to create workflow twins, conduct AI-powered simulations, and identify process improvement opportunities across human and agent workflows contributed to its position Amardeep Modi Vice President, Everest Group Soroco Everest Group’s assessment underscores what we are hearing across the market: DII is no longer just about task discovery, it is the foundational context layer for agentic AI. Being named a Leader for five consecutive years reflects our commitment to solving the hardest operational problem in enterprise tech: connecting work across people, systems, and AI agents so leaders have the ground truth needed to design, govern, and scale autonomous operations. Munjal Jhala Chief Executive Officer, Soroco Get the report The full assessment: the market data, the criteria buyers are actually prioritising, and strengths and limitations across every vendor evaluated. Download it free. Everyone who does gets an invitation to a debrief with our team on what it means for your operating model, and where the fastest wins tend to sit in a business like yours. We will email you the reprint and an invitation to the debrief. No other use of your details.
- Soroco Tops Everest Group’s PEAK Matrix® Assessment on Digital Interaction Intelligence 2026, Once Again.
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Category: industry analyst
GCC Transformation Pulse Survey 2025
Pulse Survey GCC Transformation Pulse Survey 2025 The Hidden Friction Blocking Scale – A Soroco Illuminate Leadership Study As global enterprises continue to recalibrate for speed, resilience, and innovation, Global Capability Centers (GCCs) find themselves thrust into new roles — not just as engines of efficiency, but as hubs for operational excellence, AI acceleration, and talent innovation. To understand how prepared GCCs are to deliver on AI and Automation mandates, Soroco surveyed 132 GCC leaders across India and the United States in 2025. The goal was simple: take a real-time pulse of where operational initiatives are succeeding, where friction persists, and which areas lack visibility. Initial takeaways from the GCC Transformation Pulse Survey 2025: “You can’t improve what you can’t see, and in today’s GCCs, operational change initiatives start with knowing what’s really happening on the ground.” Senior Vice President, Global Supply Chain Excellence, Fortune 100 Life Sciences GCC See Scout in action. Schedule your demo now! Get in Touch
Soroco named Leader and Star Performer in Digital Interaction Intelligence Products 2025
Four Years in a Row: Soroco Tops Everest Group’s PEAK Matrix® Assessment on Digital Interaction Intelligence 2025, Once Again. Download the report today Why this matters for you In a crowded market of task mining and process intelligence tools, Soroco’s Scout goes further—capturing how teams truly work across applications and workflows, revealing patterns invisible to process-centric solutions. This report gives you: Independent, comparative analysis of 18 leading DII providers globally Soroco’s strengths, including market adoption and product capabilities Key technology and market trends from generative and agentic AI Benchmarks to pick the right DII platform for your transformation programs Download the report today What sets Soroco apart? According to the 2025 Everest Group assessment, Soroco stands out for its: Deep Capture Engine powered by Edge AI that collects interactions at the OS level — capturing metadata, browser DOMs, object IDs, and even green-screen layouts like Citrix. Smart Learning through both supervised and unsupervised models. Scout learns process signatures from SMEs, discovering underlying process sequences and unlocking insights into task classifications. Hierarchical Flow Graphs empower business users to analyze workflows and get high-level business intent at a glance. Automation Potential identification, with out-of-the-box applications to eliminate data silos, optimize tech spend, and streamline processes. Continuous Monitoring of processes against business KPIs like team productivity, employee experience, and more, with actionable recommendations. Generative AI & Adaptability Clients love the ease of deployment and the use of cutting-edge generative AI in Scout’s use cases. What is Digital Interaction Intelligence? Discover how DII surpasses traditional task and process mining solutions with advanced AI capabilities, across industries and functions. Download the Everest Group Playbook See Scout in action. Schedule your demo now! Get in Touch
A Hattrick with Task Mining 2.0. Soroco named a leader in Everest Group’s Digital Intelligence Interaction Peak Matrix Assessment 2024
Analyst Report A Hattrick with Task Mining 2.0. Soroco named a leader in Everest Group’s Digital Interaction Intelligence PEAK Matrix Assessment 2024 Download this report to understand how Soroco’s DII solution Scout helps you Analyze work patterns to uncover new opportunities for optimisation through workforce, application and compliance related insights. Mine human-machine interaction using supervised and unsupervised techniques to classify tasks, processes and underlying sequences. Identify automation potential for processes and provides OOTB apps to rationalise spending on technology. The evaluation was based on specific criteria that analyzed the company’s flagship product, Scout, along with 21 other Digital Interaction Intelligence (DII) technology providers for their market impact, vision, and capability. Soroco leads the category because of these reasons as outlined in the report,. Analyzing work patterns With Soroco’s Work Graph Explorer, data scientists and analysts can uncover new opportunities for optimization from the work graph and offers workforce insights, application insights, and compliance metrics. Mining human-machine interaction Leveraging both supervised and unsupervised learning techniques to classify tasks and processes, Soroco’s Scout classifies team interactions and annotates process maps with business context, thereby discovering underlying sequences in the process. Identifying automation potential Soroco offers the ability to determine the automation potential for processes and provides multiple out-of-the-box applications to rationalize the spending on technology and data storage to eliminate data silos and duplication. “Soroco’s Digital Interaction Intelligence product strategy is focused on leveraging AI to help enterprises unlock business value from user interaction data. A large and growing client base, depth and breadth of product functionalities, and continued investments in innovation and AI capabilities have helped Soroco reinforce its position as a Leader on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2024. Ease of deployment, leverage of AI, and comprehensive nature of insights are some of the key strengths highlighted by its clients.” Amardeep Modi, Everest Group Amardeep Modi, Vice President at Everest Group See Scout in action. Schedule your demo now! Get in Touch
Soroco named Leader in Digital Interaction Intelligence Products 2024
Soroco Scores a Hattrick: Tops Everest Group’s PEAK Matrix® Assessment on Digital Interaction Intelligence 2024, Third Year in a Row Download the report today Learn why it matters for you This report evaluates 19 Digital Interaction Intelligence (DII technology providers, positioning them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. It helps buyers select the best-fit provider for their digital transformation needs. Inside, you’ll find: Understand the evolution of DII from traditional Task Mining Assess DII products – in terms of their strengths & limitations Discover why Soroco ranks higher than other DII products Evaluate key DII technology and market trends Download the report today What sets Soroco apart? Deep Capture Engine powered by Edge AI that collects interactions at the OS level — capturing metadata, browser DOMs, object IDs, and even green-screen layouts like Citrix. Smart Learning through both supervised and unsupervised models. Scout learns process signatures from SMEs, discovering underlying process sequences and unlocking insights into task classifications. Hierarchical Flow Graphs empower business users to analyze workflows and get high-level business intent at a glance. Automation Potential identification, with out-of-the-box applications to eliminate data silos, optimize tech spend, and streamline processes. Continuous Monitoring of processes against business KPIs like team productivity, employee experience, and more, with actionable recommendations. Generative AI & Adaptability Clients love the ease of deployment and the use of cutting-edge generative AI in Scout’s use cases. What is Digital Interaction Intelligence? Discover how DII surpasses traditional task and process mining solutions with advanced AI capabilities, across industries and functions. Download the Everest Group Playbook See Scout in action. Schedule your demo now! Get in Touch
What is Digital Interaction Intelligence?
What is Digital Interaction Intelligence? Learn how AI and Interaction Data is a generational change from old school process intelligence and task mining. Download Complete Playbook Download 2025 DII PEAK Matrix Defining Digital Interaction Intelligence (DII) Digital Interaction Intelligence (DII) refers to any software designed to: Create Interaction Logs Utilize advanced AI models to capture human-machine interactions and associated metadata. This includes recording keystrokes, mouse clicks, activity screenshots, and application object IDs across desktops to generate comprehensive UI logs. Generate Digital Interaction/ Work Graphs: Produce detailed digital interaction graphs that map out various process variants. These graphs depict the sequence of tasks/steps, users involved, and the applications utilized. Extract Business Insights and Opportunities Derive relevant business insights, identifying opportunities for automation and AI integration.DII software, like Soroco’s Scout AI model, offers a fact-based, technology-driven method to comprehend user interactions across various applications, particularly productivity tools. By leveraging machine learning models, DII connects human-machine interaction data with key performance indicators (KPIs) and business outcomes. Unlike process mining solutions that focus on processes, DII emphasizes a user-centric perspective, leading to a more detailed understanding of current processes. Why You Should Download The DII Playbook The Digital Interaction Intelligence (DII) Playbook empowers enterprises at various stages of their transformation journeys. It provides insights, methodologies, and practical advice to achieve best-in-class outcomes from digital interaction intelligence. Get Introduced to Interaction Data Understand the invaluable benefits of harnessing human-machine interaction data. Embrace Digital InteractionIntelligence (DII) Discover how DII surpasses traditional task/process mining with advanced AI capabilities, across industries and functions. Get Access to Step-by-Step Implementation Guide Follow a detailed guide to launching and accelerating your DII journey. Learn How to Setup a DII CoE Understand the pivotal role of a Centre of Excellence (CoE) in driving DII success. Customer CaseStudies Gain inspiration from real-world case studies of successful DII implementations. The Digital Interaction Intelligence (DII) Playbook empowers enterprises at various stages of their transformation journeys. It provides insights, methodologies, and practical advice to achieve best-in-class outcomes from digital interaction intelligence. Get Introduced to Interaction Data Understand the invaluable benefits of harnessing human-machine interaction data. Get Introduced to Interaction Data Understand the invaluable benefits of harnessing human-machine interaction data. Embrace Digital Interaction Intelligence (DII) Discover how DII surpasses traditional task/ process mining with advanced AI capabilities, across industries and functions. Get Access to Step-by-Step Implementation Guide Follow a detailed guide to launching and accelerating your DII journey. Learn How to Setup a DII CoE Understand the pivotal role of a Centre of Excellence (CoE) in driving DII success. Customer Case Studies Gain inspiration from real-world case studies of successful DII implementations. Embrace Digital Interaction Intelligence (DII) Discover how DII surpasses traditional task/ process mining with advanced AI capabilities, across industries and functions. Get Access to Step-by-Step Implementation Guide Follow a detailed guide to launching and accelerating your DII journey. Learn How to Setup a DII CoE Understand the pivotal role of a Centre of Excellence (CoE) in driving DII success. Customer Case Studies Gain inspiration from real-world case studies of successful DII implementations. Get Additional Access To Infinite Applications Explore the practical applications and benefits of DII across industries and functions. Market Data Gain insights into the market size, growth trends, and adoption rates of DII solutions. Infinite Applications Explore the practical applications and benefits of DII across industries and functions. Market Data Gain insights into the market size, growth trends, and adoption rates of DII solutions. Best Practices Learn best practices for data security, talent management, and change management during DII adoption. The Capability Maturity Model Access resources like the DII Capability Maturity Model (CMM) to evaluate key capability areas in your enterprises’ DII journey. InfiniteApplications Explore the practical applications and benefits of DII across industries and functions. Market Data Gain insights into the market size, growth trends, and adoption rates of DII solutions. Best Practices Learn best practices for data security, talent management, and change management during DII adoption. The CapabilityMaturity Model Access resources like the DII Capability Maturity Model (CMM) to evaluate key capability areas in your enterprises’ DII journey. Infinite Applications Explore the practical applications and benefits of DII across industries and functions. Market Data Gain insights into the market size, growth trends, and adoption rates of DII solutions. Best Practices Learn best practices for data security, talent management, and change management during DII adoption. The Capability Maturity Model Access resources like the DII Capability Maturity Model (CMM) to evaluate key capability areas in your enterprises’ DII journey. Download the playbook now to transform your enterprise with Digital Interaction Intelligence (DII) and stay ahead of the competition! Download the Everest Group Playbook Download the playbook by sections Section 1 What is Digital Interaction Intelligence (DII)? How is it different from Task Mining? Key components of DII Impact of AI in these solutions Importance of DII in measuring work Download Section Section 2 DII Applications, Benefits, and Use Cases Challenges faced by different stakeholders Key applications of DII Benefits of DII solutions Use cases across industries and business functions Download Section Section 3 Discover your Digital Interaction Intelligence Journey Understand the current state Build a business case Identify all determinants What is the capability maturity model? Download Section Section 4 Understanding the Market Adoptionof DII Understand state of the market Adoption of DII by market segments Download Section Section 5 DII Customer Success Stories Understand the DII journey of BT Group Understand the DII journey of The Wonderful Download Section Meet the authors Amardeep Modi Vice President Santhosh Kumar Practice Director Harpreet Makan Practice Director Upshant Saini Senior Analyst Shreepriya Sinha Senior Analyst Amardeep Modi Vice President Everest Group Santhosh Kumar Practice Director Everest Group Harpreet Makan Practice Director Everest Group Upshant Saini Senior Analyst Everest Group Shreepriya Sinha Senior Analyst Everest Group Amardeep Modi Vice President Everest Group Santhosh Kumar Practice Director Everest Group Harpreet Makan Practice Director Everest Group Upshant Saini Senior Analyst Everest Group Shreepriya Sinha Senior Analyst Everest Group Four Years in a Row: Soroco Tops Everest Group’s… Continue reading What is Digital Interaction Intelligence?
Use AI to Create a Foundation for Continuous Process Improvement
Analyst Brief Use AI to Create a Foundation for Continuous Process Improvement Discover the Future of Work with AI-Powered Process Excellence Unlock the full potential of your business operations with our comprehensive report on how AI is transforming process excellence. Authored by Maureen Fleming, Program Vice President of Worldwide Intelligent Process Automation Market Research and Advisory Service at IDC, this report provides invaluable insights into the latest advancements and practical applications of AI in improving business processes. Who Should Read This Report? Process Intelligence and Automation Leaders CTOs, CIOs, Heads of Transformation, and AI Leaders Operations Heads and Line-of-Business Leaders Download This Report to Use AI in Process Improvement Strategies Learn how AI-powered process excellence improves planning accuracy and drives tangible improvements in KPIs and financial performance. Leverage Deeper Insights for Continuous Improvement Discover how integrating AI and Interaction Data with operational metrics enables proactive optimization of costs, productivity, and customer experiences. Lean on Data for Decision Making Understand how an operational intelligence layer supports proactive decision-making by analysing human-machine interaction data for better planning and performance management. What You Will Learn The importance of planning and continuous improvement in process excellence Strategies for creating an operational intelligence layer to support continuous improvement How AI-powered process excellence tools enhance task discovery and documentation, identify inefficiencies, and improve user interfaces Real-world examples of how organizations are applying these insights to financial operations, supply chain, procurement, and customer support Meet the author: Maureen Fleming Program Vice President, IDC Don’t miss out on this opportunity to transform your business operations with the power of AI. Fill out the form to download the full report and start your journey towards continuous process improvement. Get Your Free Copy Today See Scout in action. Schedule your demo now! Get in Touch
Building a Healthy Transformation Pipeline through Hybrid Process Mining
White paper Building a Healthy Transformation Pipeline through Hybrid Process Mining According to Everest Group, only 20% of organizations have scaled their process transformation initiatives from pilots to enterprise-wide programs. The #1 barrier to success? Identifying opportunities and sustaining a pipeline. Amardeep Modi Practice Director at Everest Group The key to scaling transformation initiatives is building and maintaining a healthy pipeline of opportunities. This can be achieved by following a four-step approach. Each aspect of a healthy pipeline feeds the next, helping create a continuous cycle of opportunity discovery, prioritization, and value realization. Download the white paper to learn why enterprise leaders are adopting emerging hybrid process mining solutions to enable a heathy pipeline and the advantages they provide over existing approaches. See Scout in action. Schedule your demo now! Get in Touch
ISG Provider LensTM ranks Soroco as a Leader for Process Discovery and Mining
Analyst Report ISG Provider Lens™ ranks Soroco as a Leader for Process Discovery and Mining ISG evaluated the capabilities of 20 process discovery and mining providers across eight criteria. Soroco ScoutTM stands out as a “Leader” for its robust process and task discovery, intelligent information extraction, and comprehensive process mining capabilities in the U.S. “SOROCO is driving an exceptional narrative of information mining through an enterprise-wide process landscape to demystify the data that lies outside of the system of records. The work graph enunciates the correlation of activities irrespective of the enterprise system. This is a unique capability and approach to simplify complex information flow.” Ashwin Gaidhani Lead Analyst at ISG Key strengths identified in the ISG Provider Lens™ report include: Innovative process and task discovery Intelligent information extraction Comprehensive process mining capabilities Find out why Soroco was named a Leader by ISG and how organizations can leverage process discovery and mining to accelerate their transformations. See Scout in action. Schedule your demo now! Get in Touch
launches-first-ever-task-mining-playbook-by-everest-group
Analyst Report Soroco Launches First-Ever Task Mining Playbook By Everest Group Accelerate your digital transformation and automation journey with task mining The first-ever Task Mining Playbook demonstrates the impact of task mining and automation for boosting business objectives and provides industry trends and best practices that serve as both a guide and tool for your organization. The Playbook is designed to be your roadmap and provides a step-by-step methodology to start task mining journey for your organization: It contains a Capability Maturity Model (CMM) Framework to accelerate digital transformation and scale automation. Guidance on building a business-aligned approach to process optimization, driving operational transparency and steps to achieve automation success with task mining. Identify automation potential and use cases at both macro and micro levels and determine the cost savings through automation opportunities. See Scout in action. Schedule your demo now! Get in Touch
Using Artificial Intelligence to Illuminate the “Dark Side of the Moon”
Analyst Report Using Artificial Intelligence to Illuminate the “Dark Side of the Moon” In this exclusive report, HFS Research explains how Soroco’s flagship product, the Scout AI model, interprets human-machine interaction data within companies to reveal what often remains unseen —the hidden challenges enterprise teams face at work and how these affect business outcomes. Scout’s AI then provides data-based recommendations to address these challenges, paving the way for unprecedented business outcomes. This is called illuminating the “dark side of the moon”. What to expect in this paper: Discover the “Dark Side of the Moon” in Enterprises: Uncover hidden challenges affecting your team and business outcomes. Stay Ahead with AI-Powered Process Intelligence: Elevate your understanding of process evolution driven by AI. Maximize Business Outcomes: Learn how AI seamlessly connects interaction data with macro-objectives—cost optimization, revenue realization, and enhanced customer experiences. Who should dive in: Process Intelligence and Automation Leaders CTOs, CIOs, Heads of Transformation, and AI Leaders Operations Heads and Line-of-Business Leaders Meet the authors: Phil Fersht CEO and Chief Analyst HFS Research Reetika Fleming Executive Research Leader HFS Research Hridika Biswas Senior Analyst HFS Research See Scout in action. Schedule your demo now! Get in Touch
Soroco named Star performer in Everest Group’s PEAK Matrix® for Task Mining Technology Provider 2023 and a leader for the second consecutive year.
Analyst Report The evaluation was based on specific criteria that analyzed the company’s flagship product, Scout along with 19 other vendors for their market impact, vision, and capability. The evaluation was based on specific criteria that analyzed the company’s flagship product, Scout along with 19 other vendors for their market impact, vision, and capability. Soroco leads the category because of these reasons as outlined in the report. Innovative Process Understanding and Optimization Soroco’s Scout AI model revolutionizes how enterprises discover and optimize processes. By analysing user interactions and highlighting inefficiencies, it identifies bottlenecks and maximizes employee potential. Advanced Machine Learning and Analytical Capabilities Leveraging both supervised and unsupervised learning techniques, Soroco’s transformer-based ML model classifies team interactions and annotates process maps with business context. Strategic Partnerships Soroco has built collaborations and partnerships with leading players in the industry, to accelerate digital adoption and employee training. This has led to increase in market share plus deeper engagements with existing clients. “Soroco has reinforced its position as a Leader for the second consecutive year on Everest Group’s Task Mining Products PEAK Matrix® 2023, owing to its strong vision, depth & breadth of product capabilities, and continuous focus on product innovation and thought leadership. It also emerged as a Star Performer due to a strong year-over-year growth in its market impact and capabilities.” Product vision & roadmap, ability to identify automation and process enhancement opportunities, and data protection & privacy are some of the key strengths indicated by its clients.” Amardeep Modi, Everest Group Amardeep Modi, Vice President at Everest Group See Scout in action. Schedule your demo now! Get in Touch
Soroco listed as a leader in NelsonHall’s 2023 Process Understanding NEAT
Analyst Report Soroco listed as a leader in NelsonHall’s 2023 Process Understanding NEAT Download the NelsonHall 2023 Process Understanding report: Discover why Scout® is a strategic imperative for Enterprises Explore the Process Understanding market outlook, size, and growth Learn about the key players in the sector and their points of differentiation Soroco was positioned as a Leader in NelsonHall’s 2023 Process Understanding NEAT evaluation in the Task Mining market segment due to its ability to create work graphs from human–computer interactions to support process transformations; this goes beyond simple RPA and into workflow automation, IDP, email templatization, and conversational AI. Soroco’s platform also remains one of the few task mining platforms to support the ingestion of process mining data. Mike Smart Senior Analyst and Operations Officer, NelsonHall Soroco leads the category because of these reasons as outlined in the report. Work Graphs: Empowering Process Transformation Beyond RPA: Soroco’s core strengths are its ability to create work graphs from human–computer interactions to support process transformations beyond simple RPA and into workflow automation, IDP, email templatization, and conversational AI. Scout Platform: Streamlining Process Transformation for Executives and Developers: Soroco has developed its Scout platform to present these ideas for process transformations in a form that is easily digestible for executives within the client organization and for these ideas to enable developers using these digital technologies to expedite transformation. See Scout in action. Schedule your demo now! Get in Touch